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Call Center Agent Productivity – Decision Nature Architecture
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. Yonyx has taken strides to be a leader in “DNA” or decision nature architecture . Yonyx AGI or author guided interactions power the proverbial and prototypical concept of DNA. In fact, DNA is an evolution of decision tree technology and…
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Call Center Agent Productivity – Knowledgebase
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. A knowledge base is the latent component that often goes unnoticed. However, knowledge base fuels the information database that helps power many forms of media and interactive customer service experiences. Knowledge base is the driving force behind Help Desk Computer…
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Things You Need To Know About Yonyx’s AGI Solutions – II
In part one, we discussed some of the incredible features that Yonyx solutions offer. Among the two mentioned were DNA or Decision Nature Architecture and the deployment architecture which uses both robust and redundant material. Did you know there is more? Yonyx has an endless array at their disposal to fill your customer support arsenal.…
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Things You Need To Know About Yonyx’s AGI Solutions – III
In part two, we highlighted the marvelous features that Yonyx solutions can offer. Among two of the aforementioned were map view capability for authors and fresh embedded multimedia content. There is still more. Yonyx has a plethora of methods to support your customer self-service platforms. Here are some more delectable prefaces for using a Yonyx AGI solution:…
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Things You Need To Know About Yonyx’s AGI Solutions
Over and over again, it is proclaimed that Yonyx’s various customer management software platform can help businesses in a variety of ways. Ranging from call center scripts to extensive customer relationship management applications, Yonyx has something for everyone. Have you really taken a look at some of the cool features, that Yonyx has to offer?…
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Things You Need To Know About Yonyx’s AGI Solutions – Finale
Finally, some more features to consider about Yonyx’s AGI platforms. Yes, they can dress up a landing page, give you a lightning fast search and even given multiple authors the opportunity to revise and produce the very best interactive customer service manual. There are many other features such as DNA, comprehensive API and map view…
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(3)Three Crucial Tips To Help You Improve Contact Center Efficiency
Supporting your customers can be an extremely costly affair. The key to reducing most of these costs is to understand how customers interact and work with your contact center. Studying speech analytics, for example, can reveal opportunities you need to streamline, eliminate unnecessary and redundant steps, as well as identify ways to properly schedule and…
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Improve Customer Satisfaction & Retention For Greater Business Success
Customer experience is the biggest driver of customer satisfaction and retention. Yet it’s pretty hard for you to sample just a section of your customers as a means of gauging how satisfied they are. Better customer experiences, customer retention, higher measured satisfaction, and increased selling effectiveness can be achieved in each business. Yonyx enables organizations…
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How Interactive Customer Service Reduces Average Handle Time
Average handle time is one of the key components of delivering exceptional customer service. Lower is better and faster is prudent. So how do you help agents be consistent and productive enough to lower average handle time? The answer can be simpler than expected and Yonyx can help! Yonyx enables organizations to create multi-media flowcharts that provide customers…
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How Multi-Authoring Capability Enriches Customer Service
Comprehensive API and AGI guides feature multi-authoring capability and advanced administrative interface, enriching customer service as we know it. With these features, comes a new form of an interactive troubleshooting guide and IT customer service. Multi-authoring capability features a lot of upside, here is how any business or franchise can benefit from this innovative form…
