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Map View Vs. Slide View in Creating an Interactive Software User Guide
Once you’ve decided to create an interactive software user guide, you have option to work in Map View or Slide View within the Yonyx platform. There are advantages to using each view as you set up your interactive software user guide. Related Article: How decision tree driven interactive guides bring smiles to your customer? Authoring in Map…
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Choosing Topics of Your Decision Tree Driven Troubleshooting Handbook
You may realize that your customers could benefit from the support provided by a decision tree driven troubleshooting handbook, but may not know how to get started. In many ways, choosing the topics to cover within the handbook is the most difficult piece of the puzzle. Yonyx enables organizations to create decision tree driven interactive…
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Backup Your Helpdesk Integrated Software Installation Manual
After spending so much time and energy on a helpdesk integrated software installation manual, it’d be a shame to lose data because of a failure to backup appropriate files. Instead, set up the proper technical support that includes daily or weekly backups. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Avoid Customer Complaints- Solve Problems With Effective User Guides
Most telecom or software company customer’s complaints are things they can handle, or troubleshoot on their own. Yet these companies continue to receive more and more similar complaints from nearly all the customers who call in. With an effective user guide or manual, businesses can solve nearly of their customer difficulties without having them calling…
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Top Reasons Why You Should Take Customer Self Service Seriously
Customer service management and CRM in general have changed tremendously in recent years. Customers no longer have to call in with their problems, thanks to advances and customer experience optimization technologies we now use. Self service in particular, can help many businesses, although just a handful of businesses use customer self service best practices.…
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Administration Tips For Your Decision Tree Driven Software User Guide
Setting up a decision tree driven software user guide requires attention to detail and more than just coming up with a workflow. Other issues such as security, user access and updating the guide as a team are also important to discuss before implementing a decision tree driven software user guide. Yonyx enables organizations to create…
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Know Common Complaints to Set Up a Helpdesk Integrated User Manual
Taking the time to truly understand the common customer complaints, makes setting up a helpdesk integrated user manual much easier because you can cover all of the important aspects. Finding out the customer complaints is the beginning of any valuable customer support tool. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Benefits of Anonymous Access | Interactive Software Installation Guide
You might be hesitant at first to offer anonymous access to your interactive software installation guide. However, you shouldn’t limit who can and cannot view your resource if it’s goal is to provide universal support for your software. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Link to Wikis and KBs in Your Decision Tree Driven Computer Manual
Not every online resource your customers consult for support has to be directly from your business. In fact you should link to Wikis and knowledgebase articles that were published on your company site as well as other websites as part of your decision tree driven computer manual. Yonyx enables organizations to create decision tree driven…
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Reduce High Volume Customer Complaints | Interactive IT User Guide
Businesses that are hearing the same customer complaint over and over again are sometimes at a loss with how to attack the support issue head on. An interactive IT user guide is an excellent tool that can resolve the problems that result in high volume customer complaints. Yonyx enables organizations to create decision tree driven…
