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How to Integrate a Decision Tree Driven Software Installation Manual
A decision tree driven software installation manual is an incredibly powerful, robust customer support mechanism, but that shouldn’t be the only tool that you offer customers during installation and troubleshooting. To make the most of the decision tree driven software installation manual, you have to integrate it with your other customer service systems already in…
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Publish Your Software Best Practices Handbook in a Yonyx Catalog
Most companies think of customer support in terms of what happens after a customer encounters a problem. To stay one step ahead of any troubleshooting issue, publish a software best practices handbook for customers to get the most out of your product. There are many options for publishing the software best practices handbook, but for this…
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Enhanced Customer Relations Security with an Interactive Guide
There are various benefits of having an interactive guide as part of your customer relations department. This includes enhanced security especially if you successfully implement a platform that offers security controls like no other. The interactive guide can effectively enhance customer relations security through the following aspects: Yonyx enables organizations to create decision tree driven…
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Using A Customer Journey Map to Improve Your Customer Experience
A customer journey map is a pretty easy idea: using a diagram to illustrate the steps your customer(s) take when engaging with your company, whether it is an online experience on your website, or a service, a product, retail experience, or any other combination. Yonyx enables organizations to create decision tree driven interactive guides for…
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Enhance Your Interactive Computer User Guide in Slide View by Yonyx
When you see what your interactive computer user guide looks like in Slide View, you know exactly what your customers will see when it’s published. Let’s look at what you can do in Slide View. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Resolve Formatting…
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Map View Vs. Slide View in Creating an Interactive Software User Guide
Once you’ve decided to create an interactive software user guide, you have option to work in Map View or Slide View within the Yonyx platform. There are advantages to using each view as you set up your interactive software user guide. Related Article: How decision tree driven interactive guides bring smiles to your customer? Authoring in Map…
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Choosing Topics of Your Decision Tree Driven Troubleshooting Handbook
You may realize that your customers could benefit from the support provided by a decision tree driven troubleshooting handbook, but may not know how to get started. In many ways, choosing the topics to cover within the handbook is the most difficult piece of the puzzle. Yonyx enables organizations to create decision tree driven interactive…
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Backup Your Helpdesk Integrated Software Installation Manual
After spending so much time and energy on a helpdesk integrated software installation manual, it’d be a shame to lose data because of a failure to backup appropriate files. Instead, set up the proper technical support that includes daily or weekly backups. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Avoid Customer Complaints- Solve Problems With Effective User Guides
Most telecom or software company customer’s complaints are things they can handle, or troubleshoot on their own. Yet these companies continue to receive more and more similar complaints from nearly all the customers who call in. With an effective user guide or manual, businesses can solve nearly of their customer difficulties without having them calling…
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Top Reasons Why You Should Take Customer Self Service Seriously
Customer service management and CRM in general have changed tremendously in recent years. Customers no longer have to call in with their problems, thanks to advances and customer experience optimization technologies we now use. Self service in particular, can help many businesses, although just a handful of businesses use customer self service best practices.…
