Category: Automate Support

How can you improve the company’s productivity using an interactive computer bible? An interactive computer bible serves as a tool that will easily access your comprehensive knowledgebase. However, in order for the software to work, it needs to be rich in content therefore you need to write knowledgebase articles efficiently and correctly. How does the…

Empowering call center agents through the use of interactive computer manual is perhaps the most overlooked approach to getting things done within a call center business. It is rarely utilized and recognized as a good tool that could generate positive customer experience. This means that in order to achieve success you need to place importance…

Customer satisfaction is quantified and analyzed as CSAT Score, which will determine how efficient your company is in providing exceptional support. This is the reason why the customer service bible software has been created and developed in the first place. The question is how you can improve overall customer satisfaction score using the customer service…

Customer service management and CRM in general have changed tremendously in recent years. Customers no longer have to call in with their problems, thanks to advances and customer experience optimization technologies we now use. Self service in particular, can help many businesses, although just a handful of businesses use customer self service best practices. In…

Call centers are manned by live agents. Their main responsibility is to ensure consistency in this department. Many agents find this department challenging and this affects their performance. This should not be the case as this ways will guide you to improve consistency of call center agents. Yonyx enables organizations to create decision tree driven interactive…

Customer experience is all about total customer fulfillment. Interactive experiences should be well planned and executed to deliver the results intended. Call centers therefore need best developed scripts to enhance customer experience. This is a guide on how to develop best call center scripts. Roles play the call center scripts For anything to be certified perfect…

For any business, the impact of a call center agent is beyond measure. If he delivers positive customer satisfaction then the company will grow and in the negative direction it will fall. The point is that call center agents are important people. Here are ways to improve call center agent productivity. Yonyx enables organizations to…