Category: Automate Support
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How Decision Trees Provide Strategic Answers To Your Customers
Traditional means of making decisions have since been abandoned due to decision trees. And it’s with no doubt that decision trees have proven to have all strategic answers to questions. Regardless of how complex a business is, decision trees help to solve every problem that is anticipated. Yonyx enables organizations to create decision tree driven interactive…
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Helpdesk Integrated User FAQ | The Key to Good Customer Support
Obtaining good customer support does not automatically happen once you have the department or have excellent support staff. Good customer support must be approached differently especially nowadays when customers have gone from traditional to tech savviness. It is beyond complex if you implement helpdesk integrated user FAQ. In fact, this alternative method of support may…
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How IT Customer Service Technology Can Save You Money
Help-desk style user manuals and online documentation can provide convenience to your customers, as well as an interactive and easy method to troubleshoot any potential or recurring problems. IT customer service technology can also be exponentially beneficial to your business. Help-desk style user manuals can reduce your need for a customer service team and thus…
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Helpdesk Integrated Manual Software | Useful in Various Industries
Many industries today would benefit significantly from a helpdesk integrated manual software. This is a method of self-service, which allows the customers to research information and diagnose or fix their problems on their own without any help from live support. Because of this, the customers expect that you will have a working self-service approach like…
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Smart Ways To Increase The Performance Of Your Customer Service Teams
Providing premier training to your customer service team is the time tested method of getting the most out of your customer service team. Training not only reminds your customer service team of their core goal, but also refreshes their memory about what customers expect. Yet, even the best trained customer service team can lack the…
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Map Or Slide View User Guides? Which Ones Are Best?
The biggest challenge customer experience managers face today is packaging self-service materials in a manner customer’s love. Whether to go for slide or map view user guides is the biggest dilemma. In this article, we will tell you which view works best for your user guides, and for best customer experience. Yonyx enables organizations to create…
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How to Use a Landing Page for Decision Tree Driven Computer Guides
You can publish your decision tree driven computer guide on your website, via a Yonyx catalog or on a dedicated landing page. Creating a landing page that is completely focused on customer support helps customers find the information they need when installing or troubleshooting. Yonyx enables organizations to create decision tree driven interactive guides for…
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Customize Your Yonyx Decision Tree Driven Computer Installation FAQ
When your customers access your decision tree driven computer installation FAQ, it’s important that your branding is maintained throughout the entire process of customer support. Building a decision tree driven computer installation FAQ with Yonyx allows for you to use the colors and logo of your company to increase brand loyalty. Yonyx enables organizations to…
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Enhanced Customer Relations Security with an Interactive Guide
There are various benefits of having an interactive guide as part of your customer relations department. This includes enhanced security especially if you successfully implement a platform that offers security controls like no other. The interactive guide can effectively enhance customer relations security through the following aspects: Yonyx enables organizations to create decision tree driven…
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Avoid Customer Complaints- Solve Problems With Effective User Guides
Most telecom or software company customer’s complaints are things they can handle, or troubleshoot on their own. Yet these companies continue to receive more and more similar complaints from nearly all the customers who call in. With an effective user guide or manual, businesses can solve nearly of their customer difficulties without having them calling…