Category: Automate Support

  Customer service management and CRM in general have changed tremendously in recent years. Customers no longer have to call in with their problems, thanks to advances and customer experience optimization technologies we now use. Self service in particular, can help many businesses, although just a handful of businesses use customer self service best practices.…

One of the significant risks to a business is customer service. The way an organization treats its customers is very important. Organizations that are focused on making sales and not creating customer relations risk losing their customers. On the other hand businesses that focus on creating a lasting customer service regardless of the situation keep…

If you go through a troubleshooting session for more than an hour then your software is not effective. You need to start thinking of better and improved alternatives. You do not need to waste time with these annoying challenges. You have an alternative to switching to a company that provides products in full package. This…

Companies have said goodbye to traditional customer service. What companies are currently embracing is technological customer service. Through this means, customer service has continued to improve a great deal. One great tool to embrace is an IT user guide customer service. This is a system that makes customer satisfaction effective, speedy and convenient for both…

User troubleshooting manuals reduce the pressure support staff encounter on a daily basis. . Perhaps you can save them from all these pressures by creating user troubleshooting manuals to help customers troubleshoot their issues on their own, rather than having them calling in. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…

Customer self-service is driven by the knowledge base on your website.  This is because when telecoms, TVs, phones, or other electronics breakdown, coming to your website is the core option for many. In this article, we tell you some of the mistakes to avoid when creating ideal knowledge base articles for your customers. Yonyx enables…

Decision tree tool helps an organization predict the outcome of the decision undertaken. Additionally a decision tree tool gives the management an opportunity to predict its successes or failure. Where risks and failures are predicted, the management rectifies it in time. In the midst of all these, challenges are inevitable. Yonyx enables organizations to create…

It’s absurd that many companies fail to provide a user manual that is interactive for its customers. The assumption that customers will easily know how a product is used is misleading. The truth is that a large number of customers never have the knowledge of product use. For this reason, developers need to provide a…