Category: Automate Support
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Quick Guide for Choosing a Customer Management Software
When it comes to customer management, there is a quick guide you must follow when you choose a software. If you are going to choose a customer management software, here are a few things to guide you – The software must act as a co-pilot. It must perform its duties alongside your staff, while the…
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How Does An Interactive User Manual Lead to Customer Self Service?
Some business owners incorrectly believe that there is no such thing as true automated support. With an interactive user manual, however, customers are poised for self service through robust automated support mechanisms and backed by the assistance of a helpdesk. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Avoid These Common IT Support Mistakes | IT Customer Service Bible
Providing IT customer support is no easy feat, and that’s why companies look to the IT customer service bible for guidance about best practices and what mistakes to avoid. The following are some of the common errors that companies make and why the IT customer service bible advices against them. Yonyx enables organizations to create…
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Trend Report: Automation and Decision Tree Driven Customer Service
Staying on top of current customer support trends is especially important for the IT, telecom, computer and software industries. The latest trend to sweep across the globe in 2014 is the preference for customer self service through automated support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Top 8 Guidelines For Creating User Guides For Customers
User guides are very important documents accompanying software. Yet, very few businesses really put value into coming up with them. In this article, we give you 8 guidelines you must consider for happy customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Always provide a…
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Customer is Always a Priority with Troubleshooting Guide Software
Almost everyone lives in a dual reality world (whether you’re a business entrepreneur or customer) – the virtual, online world and the brick and mortar world and this dual reality coincides in a manner that makes sense. Entrepreneurs have realized that the previous concepts of “tradition” rarely apply in today’s world. This is the reason…
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How a Helpdesk Integrated User Guide Improves the Customer Experience
Like most businesses, you are probably trying to find new ways to improve the customer experience. Though there are a variety of techniques that provide results one sure way to improve customer support is by offering a helpdesk integrated user guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How To Create An Effective Software Installation Guide For Customers
A software installation guide is a complete guide that users follow when installing mechanical or electronic system (like software i this case). They tend not to be similar since companies produce different software, which work differently. The most important thing to users is that an installation guide is simple to understand and not time consuming.…
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Automated Support | Interactive Customer Management Software
When it comes to customer management, representatives are often swarmed by all sorts of repetitive issues every day and so an interactive software has been designed to lift this burden. This service solution can work alongside your company’s representatives, which can deal with these repetitive tasks while your support staff deals with relatively complex queries…
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How To Create An Effective Troubleshooting Guide
A troubleshooting guide helps to identify a problem in a system or application then fixes it immediately. Many companies strive to come up with a troubleshooting guide but most of them become functionless. Such troubleshooting guides take a lot of time to diagnose a problem. Consumers are currently switching to troubleshooting guides that are quicker…