Category: Automate Support

Your customer base is made of a wide range of characters. Many of them are novices at technology; some are bored in real life, like say, long distance travelers, while others reel at the challenge of interaction- e.g. techies who live to experiment with gadgets and new technology. Yonyx enables organizations to create decision tree…

Many companies define customer service as a one on one conversation. Many believe that for an issue to be solved, a customer has to be physically present. However it is not debatable, since many people prefer to be there to be truly helped. But the world is changing; technology has brought about automation of many…

Running a business is synonymous with dealing with customers. Customers stream day-in, day out and as a business, you need to be at the front line, solving their problems, settling disputes with customers, etc. Using a decision tree can help you serve your customers better, solve problems faster and grow your business even better. Yonyx…

A decision tree is a tree shaped model of decisions to be made in certain scenarios, and the uncertainties those decisions encompass. It gives one all the possible outcomes when dealing with customer disputes (or other disputes in other industries like law). But why should your business use the decision tree to solve customer disputes,…

In the current world one does not need to be a techie pro to create an email. Once you go digital, there are some other things that you get to learn as long as you are connected. Millions and millions are joining social media pages, amongst others just to be aware of what is happening…

Customer experience varies from one organization to another. You will find an organization that has exception customer experience and another that is still struggling to satisfy its customers. Such an organization definitely still has a gap that needs to be filled before customers switch to a competitor. Yonyx enables organizations to create decision tree driven…

Customers are the main people responsible for a business failure or success. Make them happy and they will stop at nothing until your business becomes global. Make them angry and they will demolish you and watch and laugh as you sink under. Focusing on your customers should therefore be your main priority. They are the…

Social media being one of the interactive communications channel for people is very critical. It hosts millions of users among whom others are customers and followers to your official business page. Its effectiveness is one of the reasons why your customers say no to traditional phone calls. Your social media becomes critical when customer complaints…