Category: Automate Support
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Here Is How To Develop A Customer Experience Strategy
Establishing a customer experience strategy in your company means delivering effectively to your customers. Customer experience helps to create a life time relationship with customers hence, needs to be given utmost importance. A Customer experience strategy also touches on all customer points meaning it is key to long-term business success. Yonyx enables organizations to create…
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How To Deliver According To Your Customer Expectations
Customers are very critical to a business. When they approach your organization they always have a list of expectations to get from you. Their mind is set on something and when they do not get it, they easily become frustrated. Understandably, its challenging for an organization to always deliver customer expectations but it is very…
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Common Social CRM Mistakes Made By Businesses All Too Often
Social CRM is a creative customer support platform that can steer your company’s brand image and market share on a favorable path. Fostering customer engagement on social media is beneficial to both your company and customers. However, many companies commit mistakes and fail to reap the complete benefits of social CRM. Let us take a…
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2 Things to consider when personalizing customer experience
Personalizing a customer service is another way of improving customer experience. Companies who are working towards a personalized customer service are therefore likely to gain more customers on their side. A personalized customer service is like a double-edged sword. Companies who have embraced this strategy are likely to move to the top within a…
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Don’t Lose Customers after One Negative Customer Experience
Photo by Alex Koch A single, bad customer experience is enough to make your customers forget all the positive experiences they’ve had in the past while interacting with your company. Nevertheless, a negative customer experience is bound to occur in every business. It is the company’s indifference and failure to make things right that turns…
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Here Are 3 Common Characteristics Of Successful Customer Service
A business intending to win customers looks at customer service as a big investment. Such a business does not take interest in short term goals but looks forward to making customers stick with them forever. However, many mistakenly think global companies made it because of the high price tags they placed on products and services.…
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How Does A Customer Support Analyst Improve the Customer Experience?
A customer support analyst is a professional who provides IT solutions to businesses for the purpose of improving customer service mechanisms. A customer support analyst works closely with hardware and software to design creative customer support platforms that offer an impeccable customer experience. Working with a customer support analyst certainly enables your business to deliver…
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What Types of Images and Videos Should You Add To A Decision Tree?
As businesses discover the power of offering a decision tree to enhance customer support, next level questions arise about specific aspects of how to create a decision tree model. Adding images and videos is an important step in the process and here’s what you should include. Yonyx enables organizations to create decision tree driven interactive…
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Want to Save Money? Implement a Decision Tree for Automated Support
Though the economy is recovering, businesses are still looking to cut operational costs any way possible. By incorporating the creative customer support of an interactive decision tree, you can save money on your overall customer service budget. Automated support with a decision tree is the new rage as trends indicate a strong preference for customer…
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Top 3 Reasons Why “The Customer Is Always Right” May Be Wrong
The “customer is always right” is a phrase most businesses find endearing, or so we are made to believe. While it’s an undeniable fact that customers play an irreplaceable role in your business, it doesn’t mean that they’re always right. They are humans after all. Yonyx enables organizations to create decision tree driven interactive guides…
