Category: Automate Support
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What Happens When A Customer Reaches the End of a Decision Tree?
With so much emphasis on the steps, workflow and multimedia of a decision tree, many businesses fail to take advantage of what happens when a customer reaches the end of the decision tree. Basically, it comes down to whether the issue was resolved or not in terms of what you should offer at the conclusion.…
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3 Creative Customer Support Ideas to Improve the Customer Experience
Improving the customer experience can be a challenge without the right creative customer support mechanisms in place. If your customer support is subpar, consider consulting with a customer support analyst. A few added technology platforms is all it takes to improve the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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Why Your Customers Prefer An Interactive Decision Tree for Support
While the human touch has not completely vanished, customers do prefer to handle troubleshooting issues on their own as part of the customer experience. An expert customer support analyst would agree that customers would rather work with a decision tree. Your business can make this possible through an interactive decision tree that is in line with…
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Two Best Ways Of Differentiating Customer Service In Your Business
Customers are obsessed with customer service. Unfortunately, many businesses are doing things in a similar way, expecting differently. Yet a few of them continue to run customer service differently reporting immense success in the process. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. If you’re…
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Why Your FAQ Doesn’t Cut It | Intro to Decision Tree Customer Support
You may think your FAQ does the job when a customer is troubleshooting an issue, but look at your recent helpdesk call logs. You’ll find that your FAQ only leaves your customers with unresolved issues that could be solved by creating a decision tree. Yonyx enables organizations to create decision tree driven interactive guides for…
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How to Create a Positive Customer Experience After A Bad Online Review
Photo by Markus Winkler With the prevalence of customer review sites such as Yelp and social media networks, it’s not a surprise when your business receives negative customer reviews. You should minimize any issues and offer creative customer support in an effort to create a positive customer experience. However, you can turn the customer who gave you…
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How to Turn Your Knowledgebase Into an Interactive Decision Tree
A knowledgebase provides all of the troubleshooting information a customer needs to resolve an issue, but it lacks the organization and flow of creative customer support. However, you can turn your existing knowledgeable into an interactive decision tree in a few steps. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How to Use Surveys to Better Understand the Customer Experience
In order to improve the customer experience, you have to understand it first. Using customer satisfaction surveys is a great way to assess how your customer support is working and where you can make positive changes. If you avail the services of a customer support analyst, he or she will start by analyzing customer surveys.…
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Lower Operational Costs with Automated Support and a Decision Tree
Much of the emphasis about the benefits of a decision tree has to do with improving the customer experience while troubleshooting a problem. Many companies initiate automated support for the express purpose of enhancing the customer experience. However, any customer support analyst would also discuss how you can lower operational costs by offering automated support…
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2 Technologies Your Company Needs to Improve the Customer Experience
With innovations in IT customer support and CRM, technologies exist that greatly improve the customer experience, especially while troubleshooting a problem. It’s important to focus on the most two most important technologies that impact the customer experience. Social CRM and automated support are the keys to providing creative customer support in 2014 and beyond. There…
