Category: Automate Support
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The Art of Troubleshooting Using Handbook Software
When you’re a call center agent, troubleshooting is one of the major tasks you are going to deal with so using a handbook software is really advantageous. It is one of the reason that other companies are already flourishing. So, are you going to wait until it becomes too late? Using a handbook software for…
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3 Steps To Improve Customer Satisfaction Through Your Website
In today’s hi-tech world, a company website means everything to a business. Establishing a well branded website is one of the things that many businesses are using to fish customers. Since the internet has over a million users, websites have been designed to help trap online customers. Yonyx enables organizations to create decision tree driven…
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Achieving Positive Customer Experience the Right Way
Statistics and analytics could give you an idea how receptive customers are about your brand or company. But while it offers nice, easy to read numbers and data to analyze, it still doesn’t give you the clear picture of achieving a positive customer experience. For instance, you measure good customer experience after each transaction by…
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Beware- Three Phrases That Lead To Customer Care Failure
Not all organizations run customer service the same way. For some, customer care is a big part of their business, but for others, it’s a small cog in the wheel. In the long run, some succeed while others continue to struggle without how to make it work. Yonyx enables organizations to create decision tree driven…
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Tips To Improving Your Customer Relationships Today
Customers can sometimes be the hardest people to deal with. They are not only different but also vary in their tastes and preferences. Some can leave your shop happy, but others not really satisfied with the service delivered to them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Impacts Of Exceptional Customer Service To Your Business
Customer service is key in every business. Successful companies invest in exceptional customer service knowing very well what it does for their company. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. If you have been loosing out on business because of poor customer service, its…
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Don’t Write off Phone-Based Customer Service and Support Yet
As this Zendesk article points out, phone-based customer experience support, especially for large companies, is in something of a mire right now, for a variety of reasons, be it a poor infrastructure or poor technological resources. They point out a fact that may appear to be a contradiction at first, and that’s that many customers…
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The Benefits of Offering Multi-Channel Customer Support
In a previous post, we looked at the growing trend of customer self-support, in which your customers use a wide variety of online tools to seek assistance for common support issues. Another growing trend in customer service is multi-channel support. This means customers can access your support system from a variety of devices, such as…
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2 Major Lessons To Learn In Customer Experience
All organizations strive to treat their customers well and giving them a good experience. To a few, once a customer leaves that is the end. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The assumption that our customers are satisfied has misled many organizations and…
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The Basics of Having A Customer Loyalty Program
It seems as if every business, from major big-box retailers on down to mom-and-pop ice cream parlors, have some sort of customer loyalty program. These programs can take many forms. It can be a card swiped at the register at the time of purchase that gives a discount. It can be a “buy 10 cones…