Category: Automate Support
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Handling Customer Complaints: Closing the Conversation Effectively
In the business world, the term “closing” generally means closing, or finalizing a sale. Yet when dealing with matters related to the customer experience, it can potentially take on a whole new meaning. In this context, it means how you finish up handling a customer’s issue, or in a sense, how you close the “conversation.”…
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Using the CARP Method to Handle Customer Complaints
When dealing with customers, businesses seem to have a proverbial alphabet soup of acronyms for dealing with the customer experience. One that stands out, and is generally applicable to all businesses is the CARP method. CARP stands for Control Acknowledge Re-focus and Problem Solve. Let’s take a look at the steps in the process. Yonyx…
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How to Deal Effectively With Customer Complaints
When you run a business it is inevitable that you will eventually encounter a customer complaint. The dissatisfied customer won’t be necessarily foaming at the mouth mad, but they are still upset about something, and it is your job to figure out what it is they’re unhappy about, and how to best resolve it. Doing…
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How is Your Productivity with Automated Support?
Many business leaders view automated support as the subtraction of personal touch on the company’s interaction with customers. This is often a biased outlook – which does not cover the entire essence of automated support. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
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How to optimize your social CRM content
Content is the most important thing in business now than at any other time in history. Your customers have apparently, become accustomed to consuming a huge amount of information before making a purchasing decision. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.…
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The importance of proactiveness in customer self service
The rise of self service in businesses is informed largely by what customers want. Recent reports from Forrester revealed that close to 72% of all modern customers want to serve themselves. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. At this rate…
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Your Business Success Depends On Your Customer Service
The success of a business depends on how well you behave with loyal customers and to which extent you fulfill their requirements. Mentioning only the loyal customers is as obvious as satisfying your returning customers— by providing them quality customer experience makes up almost half of your revenue. If for some particular reasons you fail…
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Automated Support, Key to Customer Retention and Loyalty
Why is automated support considered as one of the keys to customer retention and generating loyalty? The reason behind this is simple – convenient access and 24/7 availability. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Automated support helps customers by allowing them to diagnose…
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The Strong Bonding of Technology and Creative Customer Support
One cannot deny the refinements of technology in the effort to make your business successful. If you have trained your help desk to provide efficient technical assistance to the customers— it will help your customer experience to grow. Despite the truth that it mostly relates to the social CRM, the customer support analysts are designating…
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Automated Support Provides Anticipated Help to Customers
When customers face a problem, it can be very annoying but at the same time challenging. This is because companies know they cannot please everybody and that their products are imperfect. What companies must provide is anticipated help that customers access whenever, wherever – automated support can give just that. Yonyx enables organizations to create…