Category: Automate Support
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The Best Ways to Delight Customers Having Complaints
At some point in time in the history of your business, you might have received complaints and if you have not gone through a complaint, you are definitely blessed but you never know when in future a customer complaints you regarding the goods and services that you are providing. Being realistic—even if you are providing…
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Make Your Help Desk Effective In Troubleshooting Customer Problems
In modern time— multiple business strategies are present with different criteria. However, people have acknowledged many of the strategies and have rejected some. Since the last few years —there has been seen a wave of development in every field and so in the field of business. Every company should have a separate decision tree, which…
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4 Customer Service Tips for Small Businesses
Customer service plays a huge role in the success of companies. Global companies are t the top because of excellent customer services. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Their excellent customer service has gained credit from customers because it offers solutions. Small…
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Future Became Reality – 10/13/13
Yonyx Release 4.8 [img src=”https://corp.yonyx.com/wp-content/uploads/2013/10/iphone_yonyx.png” width=”250″ height=”” align=”right”] Customer Self Service will never be the same again … On Sunday, October 13th 2013, Yonyx deployed its biggest & boldest release yet. With this release, we expanded access to Yonyx interactive guides from more sources & more devices while enabling tighter integration with other systems. Below…
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Three Practices for Writing Amazing Content for Your Knowledge Base
Creating knowledge base content for your audience can be quite a challenging task. You need to come up with content that will be appreciated and most of all impact new ideas to your readers. Luckily you can fall in the list of best content writers if you observe a few best practices provided. Yonyx enables…
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Troubleshooting Made Easy through Automated Support
Automated support is best utilized by companies as a way to filter out petty little issues from complex problems that need attending. When this is the kind of approach that companies use automated support, troubleshooting becomes easy and more convenient for customers. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Automated Support, Not Just Any Ordinary Technology
When we talk about automated support, we automatically think about technology that will receive the support ticket or customer’s call before being redirected to live customer support. We only think about innovation, machine or software applications that make automated support possible. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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Social Media is Playing a Significant Role in Advertising
One of the major factors which affect the rating of your business is marketing. If many people know the qualities of your products or service, more customers will come to deal with you. With the advancement in technology, lots of ways and places are there for advertising your products. Hoardings, fliers, newspapers, print media, and…
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Efficient Escorting of the Customer Service Pack
Most of us deny the fact that we all need some guidance in different stages of our lives. Especially when you are running a business, you will need an advisor who shall lead you and give you guidance on different notes. According to the views of customer support analysts, the followers walk on the footsteps…
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Different Customers Will Have Different Mindset
For a successful business, being loyal with the new customers, attracting returning customers, attempting to gain their confidence and satisfying them is more worthwhile than anything else. It certainly gives you more profit and business opportunities. However, it is very important to understand the type of customers as well. You must make your staff competent…