Category: Automate Support
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Traits Determine the Ultimate Customer Service
If you desire your company to have the best customer experience and service around, then you need to make sure that the people in your customer service department are the best of the best. In order to be the best, they must have certain traits that will propel your company to the forefront of customer…
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The Technicality of Technology: Creative Customer Support
One of the driving forces of a perfect customer experience is being able to provide technical assistance when it is needed. While this might mostly concern social CRM, it is an issue that is becoming more and more imperative as customer support analyst are discovering. Companies need to keep up with the growing technology as customers…
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The Ins and Outs of Customer Service
Customer service will be examined as many things, but it essentially boils down to two core aspects that help add to the overall customer experience. The first aspect is the one that most people usually associate with customer service, and that is the literal customer service department found in many stores. This is the area…
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The Good and the Bad Customers for Business
While many companies might believe there are only two types of customers, there is in fact a third one that is easily forgotten by many. Social CRM and creative customer support are often directed at the first category of customers, which are the new customers. While this is necessary, the main focus should be on…
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Surprising Things That Will Improve Customer Experience
As a businessman you understand how important customer experience really is. Knowing this important fact should be able to give you success but then how should you go about it. Surprisingly, there are thing you can do to help. Here is just what to do to achieve this. Yonyx enables organizations to create decision tree…
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How Far Has Customer Support Gone Today?
Before, companies have provided excellent service to customers and believes that the customer will always be right. It is a standard policy that most types of businesses follow. Customer support has revolved around what the customer needs and it is visible especially when we enter establishments. Yonyx enables organizations to create multi-media flowcharts that replace…
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Upping Your Business Game Online
Everyone is online nowadays. Whether it is on a social network, or email, or anything else, all of your customers now and of the future can be found on the Internet. So, that makes it the best place to try and interact with them, especially on the social CRM front to provide an excellent customer…
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Fast User Experience through Automated Support
Customers want fast transactions and as a business owner you can provide this through automated support. This process allows you to provide fast user experience by taking advantage of technology. The concept of automation allows your business to operate as quickly as a few clicks of the mouse. This makes it even faster than human…
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Three Customer Types and What to Do
Customers can essentially be broken down into two categories: Newbies and Returners. These two types are usually how you would dictate how you set up your customer experience, social CRM, and creative customer support. However, there is another set of categories that are harder to determine, even by customer support analyst standards. While you cannot…
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The Meaning to Business is Customer Service
Businesses thrive on returning customers, which make up roughly half of all revenue. Sure, attracting new customers is great and all, but unless you can keep them by providing an excellent customer experience or superb social CRM, then they will not come back. Many businesses tend to focus more on the new customer aspect and…