Category: Automate Support
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Taking Social Media by the Harness
Advertisements can certainly be found in a number of places in this day and age. Billboards, newspapers, fliers, and still countless others. The number one place for advertising and social CRM are on social media sites like Facebook and Twitter. A vast majority of people utilize these services on a daily basis, and are thus…
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Three Strategies to Win More Customers
The more a business has more customers the more successful it becomes. This is well known fact in all business circles and everyone tries hard to this build sold customer base. This health but dangerous competition can leave you scared but not more if you follow this strategies. Yonyx enables organizations to create multi-media flowcharts…
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Spreading the Word to Get Better Social CRM
So you’ve finally done it. You wanted to work on giving a better customer experience and social CRM with creative customer support, and so you drafted up a new customer service policy for everyone to follow. The problem now however, is how you are going to get this to everyone? While you can certainly pass…
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Setting Separate Expectations To Meet Quality Customer Service
It is a rare thing indeed for customers to just waltz into a store and purchase a good or service without researching it first. This represent a potential danger to the customer experience if an employee is not prepared to face any negative research done. Even the social CRM is in danger if research reveals…
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Should You Employ Automated Support in Your Business?
Should you employ automated support in your business? There are a number of factors that will affect the decision on what kind of customer support you want to provide. The factors sometimes include the size of your business, the amount of money you’re willing to spend on it, how advanced your computer networks are and…
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ios7 Software Update Unavailable
If you are like millions of others trying to upgrade your iPhone to iOS7, you may have run into this error. [img src=”https://corp.yonyx.com/wp-content/uploads/2013/09/iphonerror.png” width=”” height=”” align=”default”] Some folks around the web are reporting the following steps to help resolve this. 1. Restart your device. 2. Disable your Wi-Fi. 3. Turn off your device and keep…
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Three Strategies to Structure Customer Service Information
Success in business depends entirely on the relationship between you and your customers. A break in this important channel can be devastating hence the need to put in effect measures. These important measures involve strategies in structure of customer service. Here are examples; Empower Your Employees Your employees will come in lot of contact with…
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Satisfying the Customer’s Expectations
All of the customers that will have interactions with your business will come in with certain expectations. Where these expectations come from though is a question with many answers. Sometimes the expectations can come from a customer experience from either your store or even another company. An expectation can also rise up from something they…
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How to Cultivate Customer Loyalty in Your Business
Customers are the foundation to any business. But the loyal customers are the ones that keep you active in business.business researchers’ show that up to 20% of any business income comes from loyal customers. This fact in mind it is important to cultivate customer loyalty, and this is just how. Talk to Them Communication is…
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How to Improve Customer Experience with Social Media
Technology has created a lot of opportunities in the business world. Not only has it revolutionized the way of doing business. It has created more business opportunities and interaction with customers. Social media is the new tool to improve customer experience and this is just how. Yonyx enables organizations to create multi-media flowcharts that replace…