Category: Automate Support
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Its all about the dumb stuff, stupid!
As I get older, I am getting dumber! May be not dumb enough to forget the proverbial glasses in my rear pockets before sitting down for dinner (ouch) – but enough to have given up on using the remote controls at friends’ houses & such … This got me thinking – perhaps most customer support…
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How to Survive Customer Complaints
Sure as the sun will rise in the morning, at some point in the history of your business you will receive a complaint (most likely multiple ones) about the good or service that you are providing. If you somehow avoid this then you should receive some sort of lifetime achievement award or something. Assuming you…
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How to Keep Customers Coming Back
Many of the major businesses are putting their focus on the wrong customers. I know what you are thinking: there is a wrong customer? Yes! A vast majority of businesses tend to focus their social CRM and customer experience towards attracting new customers to their store. While this is not in itself bad thing (after…
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Get the Best to be the Best
One of the most crucial ways of being a successful business is in how you handle customers. This ranges from inbound/outbound calls, to modifications in order to appeal properly, and to answering their questions in the most efficient way possible. If you are interested in creating the ultimate customer experience in all of these categories,…
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First Price Is the Charm: It Keeps Them Coming
Even if it is necessary, no one likes to redo something that should have been perfect the first time, especially not customer support analyst. So what is the best way to write up a great customer service policy the first time and guarantee an amazing customer experience? One way to tackle this is to think…
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Customer Voices Help Businesses Succeed
The business that you create can offer many things. It can make a perfect and comfortable customer experience. It can offer a seamless and interactive social CRM to attract customers. The business can even combine the creative customer support with customer support analyst to insure efficiency within the company. All of these actions and things…
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Complaints Coming Left, Right and Center
As you can probably imagine, if you are in any sort of business, then you are going to receive a complaint or two. Trying to avoid getting them is admirable, but highly unlikely, in which case you need to prepare for the types of complaints that will come at you. There are indeed different types…
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Business Concept Foundation That Will Help
The fact that you even want to start a business is a great beginning to a hopefully profitable future, but there is yet more that you need to do in order to really get the ball rolling. Before you begin anything, including social CRM, is focusing on the future customer experience. What exactly is that…
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Being a Great Customer Service Apprentice
Customer service is most commonly associated with retail and other common businesses, but the art of customer service and creating a successful customer experience can spread across over many professions and careers. Taking part in customer service apprenticeship would be very beneficial, not only in regards to social CRM and creative customer support, but it…
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Being a Brave Business in a Poor Economy
The best time to be in business obviously is when business is booming in your field. However, sometimes the success of your business does not depend entirely on your good or service, but instead it is on the state of the economy. Even when you provide excellent customer experience and amazing social CRM, the health…