Category: Automate Support
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Implementing a New Customer Service Policy through a Roll Out
After a new customer service policy has been devised and is ready to implement, how do you go about implementing it throughout the whole company? You need to do a roll out. A roll out typically requires getting your employees and shareholders together and making them aware of the new policy that is to be…
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Your Loyal Customer Deserves Special Treatment
Photo by Karolina Grabowska It’s awfully enticing to spend the majority of your time attracting new customers. Many business owners make this mistake. It’s important to remember that you also need to maintain the support of a loyal customer. For most businesses, loyal customers generate the most revenue, up to over 50% of total revenue.…
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Two Proven Tips to Improve Your Customer Service
It’s essential that you have fantastic customer service if you hope to beat out your competition. You can try to offer your products and services at good values or create captivating ads and creative customer support techniques but if you don’t treat your customers well, they will look for somewhere else to do business. You…
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Things You Can Do Online to Improve Your Customer Service
Are you aware of how your customers perceive their interactions with your business? How do you let your loyal customers know how much you appreciate them? What methods do you use to solve difficult customer service issues? The interaction that your customers have with your business influences their future decisions – whether they will return…
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How to Boost Sales in a Slow Season
Sales are the lifeline for any organization with a product or service worth selling. When they dwindle, as commonly happens during and in the aftermath of a recession, most businesses go on panic mode, not knowing what to do. But how can a business boost its sales, even in a slowing sales environment? The first…
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How to Handle Problematic Customers
Customer complaints are a hassle to handle. You may have a lot of them, or you may have some that are really difficult to deal with. Unfortunately, customer complaints aren’t often your biggest problem. Problematic customers can be more difficult than customer complaints. If you develop creative customer support techniques to keep problematic customers happy,…
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The Different Types of Complaining Customers
Customers are going to complain. It doesn’t matter how much time you invest into assuring them high quality creative customer support. It doesn’t matter whether you own a huge superstore chain or a tiny local boutique. It’s inevitable that some customer will feel dissatisfied or try to take advantage of you. Some of these people…
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Why Does Your Business Need Technical Support?
What do you do when your customers call you for technical support? Do you feel confident that you would be able to handle all possible technical support calls? Technical support is a very relevant issue these days as businesses begin to incorporate more diverse, complicated technologies into their services. Here is an example of a…
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Customer Service Should Be Your Number One Priority
Even if you offer your products or services at incredible values, you aren’t going to succeed unless you have sufficient customer service. High quality customer service can put you ahead of your competitors and can ensure that your loyal customers keep returning. Your business can’t survive without loyal customers, as they can generate up to…
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Crucial Aspects of Your Business Concept
There are two important things that you need to keep in mind while developing your business concept and creative customer support idea if you want it to be powerful and effective: Features: Features give your customers a good idea of what the product or service can do. It’s essential to choose words to describe your…
