Category: Automate Support
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How Customer Complaints Can Help You Serve they Better
Photo by ROCKETMANN TEAM Most businesses feel jittery whenever customers complain about their services, products, or way of doing things. If your business receives massive customer complaints, it can be a sign that things are going wrong. Customers want help. Nevertheless, understanding customer complaints is more of an art- here is how you must take…
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Essential Elements for Your Business Concept
Here is a short list of things that is necessary for creating an effective and powerful business concept (whether it be for a service or a product): FEATURES: When we use the word features, we mean the words we use to help describe the benefits and specifications of your product or service. It’s important to…
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The Insider’s Guide to Happy Customers
Have you ever wondered why all of us seem to love Johnny Depp with so such passion? The answer is simple- he is infuriatingly charming! Your customers also demand the same thing from your company. They will stay loyal to your business as long as you’re committed to making them happy. Yonyx enables organizations to…
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How to Make Rock Star Customer Service Reps
Customer service representatives are the bread and butter of any company’s customer care department. When customers need some advice, when they need solutions or when they need help with problems concerning your products, it’s the customer reps they call. Is it impossible for businesses to create rock star customer care staff? Well, not entirely. Yonyx…
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Better Customer Support Leads to Increased Retention
Being in business means expecting that it grows through time. Only a few remained small despite getting more revenues but most businesses strive to grow and expand. The easiest and the most efficient way to grow your business is customer retention. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help…
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Defining Your Service Concept
Nothing is more difficult and painful for a manager of products than when they see one of their products or services that just doesn’t seem to be taking off—it’s slowly (or quickly) dying. In this instance, you should have noticed the warning signs that things were going terribly wrong. Sadly, if you’ve recently started a…
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Envisioning a Business Brand
A product or service brand refers to the official and formal name that you plan on selling your product or service under. Normally, this is called a product or service brand in today’s market. It’s always important that you decide on a name that is good for helping your customers remember what products or services…
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How to be Unpopular with Customers
Customer service is one of the most important roles businesses need to focus on. This is because no business can do without customer care- customers bring money to the business, each time they buy! As easy as it is to serve customers, so it is with becoming unpopular with them. Yonyx enables organizations to create…
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Defining a Product or Service
The term deliverables refers to the items or parts of an item that must actually physically be given to your customers. It’s always important to keep in mind that deliverables should commemorate the beginning and also the end of the delivery of your item, product, or service. Deliverables can be anything from a sales receipt,…
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Creating A Customer Centered Business Culture
Customer service lies in how businesses treat or value their customers. When excellent customer service is part of your organizational culture, you can rest assured that you’ll never run out of customers. Nevertheless, an excellent customer centered culture doesn’t come by accident. You have to work at it. Some of the best ways to do…
