Category: CRM

A user manual is one of the most important items a customer needs. If you are a business that deals with sophisticated products, a user manual is a must. Not just an ordinary user manual but an effective one. You do not want to face the customer’s wrath once they step in your shop. Yonyx…

If customer experience is running pretty good in your business you are on the safe side. But this does not guarantee that everything will flow perfectly well. Business should always be on the lookout in case of any challenges. This is to prevent customer experience pitfalls in good time and not when it is too…

Almost all user manuals are written using the same style and structure. This general styling is what makes a user manual boring and detested. Companies need to style up and not only invest in manufacturing products but also product manuals. Many consumers continue to detest user manuals since they merely serve their purpose. Yonyx enables…

A customer journey map is a pretty easy idea: using a diagram to illustrate the steps your customer(s) take when engaging with your company, whether it is an online experience on your website, or a service, a product, retail experience, or any other combination. Yonyx enables organizations to create decision tree driven interactive guides for…

Listening to what your followers and customers are saying online is key to success. This is because every customer feels free to post the experience he or she had with the company. These customers find it easy to share on face book, twitter and instagram. Companies using social media to promote customer service need to…

A perfect customer experience exists where customer needs are granted. To achieve a strong customer experience, your customer service team has to engage with the customer. It starts right from when a customer steps into your shop up to when he leaves with a smiling face. Once customers are provided with a good shopping experience,…

  You will perhaps hear customers asking about offers. Once in a while a company gives its customers offers. Offer management is a strategy that helps to control the amount of offers given to customers. Offers are meant to improve customer loyalty and perhaps profits if they will be embraced. Yonyx enables organizations to create…

  Technology has made everything efficient and less laborious. Customer agents can now turn to other productive activities while their customers are attended to. One tool that technology has provided is interactive computer manual. This manual has made it simple for companies to achieve adequate customer support. Yonyx enables organizations to create decision tree driven…