Category: CRM
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Key Points to Remember when considering social CRM
Perhaps, you’ve probably heard social CRM a lot of times lately. In fact, it is a trending topic among business entrepreneurs. If you’re seriously considering social CRM then you should probably remember the key points below: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Social…
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Creative Customer Support Ideas to Enhance the Customer Experience
Enhancing the customer experience is easy to talk about, but much harder to actually do. Make a commitment to your company this year to pursue effective customer service avenues that have a positive impact on the customer experience. Creative customer support is the most direct way to effect the customer experience. Let’s take a look…
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How to Increase Customer Retention and Loyalty with Social CRM
If used correctly, social CRM is a very effective tool in generating customer retention and ultimately customer loyalty. Social CRM allows your business to connect with your customers in a conversation, resulting in creative customer support. To get the most out of your social CRM campaign, follow the basic principles listed below and improve the…
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Questions to Think About Before Initiating a Social CRM Campaign
Like most businesses on the cutting edge of customer trends, you probably understand the importance of social CRM and are implementing a campaign. Before you begin connecting with customers over social media websites, ask yourself the following questions and consider consulting with a customer support analyst about your social CRM goals. Yonyx enables organizations to…
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Understanding Weak Areas to Improve the Customer Experience
The key to improving the customer experience is to understand where the weak areas are of your customer service initiatives. Below are a few ways you can find ways to enhance the customer experience, but be advised that it is an ongoing process to provide creative customer support. Yonyx enables organizations to create decision tree…
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Social CRM | Helps You Develop Stronger Customer Relationships
Have you noticed how people today interact with each other especially with the introduction of a wide array of mobile devices? As an entrepreneur, you must cope with the fast-changing trend and adopt a new system that helps you develop stronger customer relationships – introducing, social CRM. Yonyx enables organizations to create decision tree driven…
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What Does Yonyx Do to Actually Improve the Customer Experience?
In the complex world of customer support and technology jargon, it can be difficult to discern how a specific product or service will impact the customer experience. Let’s take a look at how Yonyx in particular provides a positive influence on the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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Social CRM | Interactive Conversation with Your Customers
Social media like Facebook and Twitter – the leading social media networks, actually – allow their users to post personal updates and make comments or feedback on the pages that they like. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. If you…
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5 Signs You Need Social CRM Help From a Customer Support Analyst
Just because you know you need to implement social CRM into your creative customer support plan, doesn’t mean you know HOW to run an effective social CRM campaign. Be aware of the 5 signs listed below that it’s time to turn your social CRM campaign over to a customer support analyst to reach your desired…
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Social CRM | Collecting Data and Converting it to Useful Information
Social CRM is the evolved form of customer relationship management. Apart from the fact that you add social media networks into the system, the functionality of CRM remains the same. However, you need to understand that the way it works has already been heightened. Yonyx enables organizations to create decision tree driven interactive guides for…