Category: CRM
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Nothing Beats Social CRM When It Comes to Interaction
Social customers appreciate personalized interaction more than anything. This is the reason why social media was integrated into CRM or customer relationship management. The progressively rising trend of social media networks has put companies on the edge. There is nothing scarier than the fact that customers can post comments that can possibly break the reputation…
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Different Layers of Rules in Social CRM for You: Part One
Apparently, there is no failure proof rules for companies to follow when it comes to social CRM. The reason is because this is a constantly evolving system that requires greater flexibility and adaptation. A company cannot successfully implement its social CRM if it cannot bend towards the greater good – meaning you put emphasis on…
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Complete Guide To Planning An Effective CRM Strategy
If you are thinking of establishing a business whether small or large, CRM will contribute a lot to its growth. A CRM tool enables an organization to gain customers and retain them at the same time. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. With…
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Ingredients Your Social CRM Cannot Do Without
Building a close relationship with customers is what makes a business firm and strong- it shows you care. This relationship is the foundation that keeps the company and the customer together. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The relation is created by having…
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Want to Deliver Really Good Customer Service? Practice Empathy
We hear the word empathy a lot in today’s culture, in a variety of fields and disciplines. But what is it exactly? Dictionary.com, an online reference site, defines empathy as “the intellectual identification with the thoughts and feelings of others.” With this definition in mind, it’s easy to see why having empathy is absolutely important…
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Social Monitoring Greatly Improves Your Company’s CRM
One of the most basic functions of social CRM or Customer Relationship Management is monitoring. In fact, it is the simplest way you can take advantage of the evolved strategy. It is also the major thing that can help you improve your company’s entire CRM system. Yonyx enables organizations to create multi-media flowcharts that provide…
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Changing the Views of the Future through Social CRM
The active monitoring of your social media networks through your CRM or customer relationship management system allows you to recognize many things. In fact, the monitoring is one of the most basic activities that you need to master about social media. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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Don’t Underestimate the Power of Word of Mouth on Your Business
When it comes to publicity, word of mouth is still a powerful factor to be considered. We’ve all heard the adage that a bad customer service experience will result in word of mouth far more than a positive one. Yet the truth is that a good customer experience will indeed generate good word of mouth.…
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Social CRM Means Understanding Your Social Customers
When you’re running a business, the best questions to ask yourself is: what does your customers need? Once you have answered this question, it means that you have captured the essence of CRM being “customer-focused.” This kind of approach will help shape the customer experience and further improve your business as you solve issues and…
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Stepping Up the Use of Social Media through Company CRM
A lot of companies are now turning to social CRM as their primary tool for customer relationship management. However, only a few of these companies are able to grasp its true potential – leaving a vast majority of them ultimately failing. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…