Category: CRM
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Qualities Which Yield Excellent Customer Experience
When we talk about customer experience, it is the memory a customer had that makes him come back to you. Achieving customer experience can be very simple if you put your mind to it. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. You do not…
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Impacts of social CRM to a business
A business that is using social CRM is not just an ordinary business but a global one. Customer relationship management is proving to be one of the strategies that lead to business growth and customer satisfaction. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. With…
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Customer Service Skills Needed for Phone Interactions
There are so many channels for customers and businesses to interact in our modern world, but in many instances the telephone is still the most preferred way to conduct business. While there are general customer service skills that stretch across any platform, here are some phone-specific strategies you can try. It may sound like an…
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Using Chat To Enhance The Customer Experience
Just fifteen years ago, the telephone was the primary method for obtaining troubleshooting for products and services. Yet now, with the proliferation of the internet, there are many more avenues for customers to pursue, be it email or chat programs. The latter has gained in popularity, because much like the phone, it offers real-time support…
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Enhancing Customer Service Through Empathy: Part Five
This is the last in a series of blog posts on empathy and how it relates to the customer experience. We’ve looked at many techniques, such as research, mystery shopping, visualizing the experience and keeping abreast of online comments. Now, let’s turn our attention to empathic language—which is just as common a topic in customer…
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Improve Customer Loyalty Through CRM
CRM is a tool that enables businesses to store their customer’s information. This is the type of information that helps you build a strong relationship with your customer. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Each customer has a CRM case opened for him/her.…
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Enhancing Customer Service Through Empathy: Part Four
By this point, you probably have many good ideas and strategies for building empathy with your customers, be it conducting research, mystery shopping or keeping your ears to the track regarding your business. All of these tactics put you in the place of your customers, and gives you insight into what they need, want and…
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Enhancing Customer Service Through Empathy: Part Three
Empathy is understanding. Empathy is feeling and empathy is all about perspective. It requires you to step outside your comfort zone, and into the shoes of another. It can be difficult, especially for the first few times, but the valuable insights you gain into your customers and others around you makes the effort well worth…
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Taking the Challenge of Excellent Customer Support
For a business, having a happy and satisfied customer is always the biggest challenge. This determines how well the company is handling customer complaints and other business details. Any business has more room to grow if it has many happy and satisfied customers. In fact, this is the start of progress towards the road of…
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3 Mistakes that lead to social media failure
The internet is one funny place. It is an area that welcomes all types of users; it does not discriminate on character basis. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It is also one area that can contribute to the success of your business…