Category: CRM
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Enhancing Customer Service Through Empathy: Part Two
When discussing empathy, in any context, the phrase: “walk a mile in the other person’s shoes” is brought up. We hear it so much that it’s almost become a cliché. Yet, there is a lot of wisdom in the statement, particularly when it comes to providing a spectacular customer experience. I speak from experience when…
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Enhancing Customer Service Through Empathy: Part One
It seems like every single customer service blog stresses the importance of empathy in the customer experience. There’s a reason they do though—it’s a fantastic way to provide exemplary customer service on every occasion, as well as build strong relationships with your customers. This series of blog posts will examine different ways to use empathy…
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Customer Support, How Long Will You Keep Customers Waiting?
When it comes to customer support, how long will you keep customers waiting? Will the waiting time affect the overall customer experience? With the presence of social media CRM and other important tools for customer support, is it still acceptable to keep customers wait for a certain period of time? How can you lessen the…
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Some Empathic Words For Good Customer Service
There are two common themes that I’ve learned about good customer service. The first is the importance of positive language. It goes beyond “yes sir/mam” or “no sir/mam.” It means taking negative words and spinning them positively. The second aspect I’ve learned is crucial for a good customer experience is empathy, or understanding a customer’s…
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Social Media CRM for Streamlined Customer Support
When you’re running a business, it is not the monetary gain you should think about first but your customers. It should be about providing excellent customer support that you should prioritize and all the rest will fall back to their own places. You can use social media and integrate it to your existing customer relationship…
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How important is customer experience to your business?
Research has consistently shown that more and more businesses treat their customers badly. Many of them profit off customers unfairly according to a recent survey. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. While thematically customers are supposed to be King, in reality, they’re not.…
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Empathy is Your Friend: See It Their Way
You don’t need to work in customer service for very long before you run into a customer complaint or issue. How you deal with these issues defines not only your businesses’ sales and bottom line, but its reputation as well. Numerous customer service experts and blogs, including this one, have said using empathy is one…
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Using Reciprocal Strategies When Providing Customer Service
We often hear that it’s the little things we do in business that go a long way to establishing a good customer experience. These little things can take the form of a hand-written “thank you” note sent with products via the mail, or sending a loyal customer a greeting card at a holiday. It’s all…
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More Excellent Tips to Help Retain Customers
In a previous blog post, I talked about the importance of customer retention—that is, once you have created a new customer, of actually retaining them and their business. I went on to give three strategies to help with this, such as stroking a customer’s ego and sharing their values. Here are some more tips to…
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Three Excellent Tips to Help With Customer Retention
Customer retention is an integral part of the customer experience. It’s one thing to create a new customer, but it’s whole other ball game actually retaining them. It’s just as crucial to retain customers as create them, because if you don’t, how will your business grow? Here are three tips to help you retain customers.…