Category: CRM
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Why Does My Small Business Need CRM?
CRM—it’s a term a lot of businesses owners, from organizations of all sizes, hear these days, but what exactly is it? And how does it benefit a business’ or organization’s customer experience? This article will look at what CRM software is and how to use it effectively in business. Yonyx enables organizations to create decision…
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Going the Extra Mile in Customer Service
It goes without saying that good customer service is essential—businesses wouldn’t survive without it. Many businesses provide excellent service to their customer base, but some take the customer experience to a whole new level. They go the extra mile for their customers, and this article will look at ways your business can do this. Yonyx…
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Handling Customer Complaints: Closing the Conversation Effectively
In the business world, the term “closing” generally means closing, or finalizing a sale. Yet when dealing with matters related to the customer experience, it can potentially take on a whole new meaning. In this context, it means how you finish up handling a customer’s issue, or in a sense, how you close the “conversation.”…
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Using the CARP Method to Handle Customer Complaints
When dealing with customers, businesses seem to have a proverbial alphabet soup of acronyms for dealing with the customer experience. One that stands out, and is generally applicable to all businesses is the CARP method. CARP stands for Control Acknowledge Re-focus and Problem Solve. Let’s take a look at the steps in the process. Yonyx…
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How to Deal Effectively With Customer Complaints
When you run a business it is inevitable that you will eventually encounter a customer complaint. The dissatisfied customer won’t be necessarily foaming at the mouth mad, but they are still upset about something, and it is your job to figure out what it is they’re unhappy about, and how to best resolve it. Doing…
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How to optimize your social CRM content
Content is the most important thing in business now than at any other time in history. Your customers have apparently, become accustomed to consuming a huge amount of information before making a purchasing decision. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.…
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Your Business Success Depends On Your Customer Service
The success of a business depends on how well you behave with loyal customers and to which extent you fulfill their requirements. Mentioning only the loyal customers is as obvious as satisfying your returning customers— by providing them quality customer experience makes up almost half of your revenue. If for some particular reasons you fail…
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How to make social CRM work for customer experience
Customer experience is an aspect that businesses are keen to look at as one way of staying competitive. Different channels have been established to ensure customer experience is perfect. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. From the many complaints and…
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The Strong Bonding of Technology and Creative Customer Support
One cannot deny the refinements of technology in the effort to make your business successful. If you have trained your help desk to provide efficient technical assistance to the customers— it will help your customer experience to grow. Despite the truth that it mostly relates to the social CRM, the customer support analysts are designating…
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3 Ways to grow customer satisfaction online
Customer satisfaction can never be 100% guaranteed for businesses. It needs total commitment and going an extra mile everyday if you still want to keep your customers. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Face to face customer satisfaction in itself…