Category: CRM
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Automated Support Allow More Personal Touch
Automated support is a great idea especially for businesses but on the part of customers – we don’t like to talk to machines. A more personal touch is what people need. This personal human element when customers talk to agents is what they needed to make sure their issues are going to be resolved. They…
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Technology In Your Favor
The world is ever changing, and with it technology and the way that things must be handled. In some circumstances, technology can be hindrance to providing a good customer experience and must rely entirely on social CRM. Technology should be stopping you from growing as business however, and instead should be assisting in expanding creative…
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Taking Social Media by the Harness
Advertisements can certainly be found in a number of places in this day and age. Billboards, newspapers, fliers, and still countless others. The number one place for advertising and social CRM are on social media sites like Facebook and Twitter. A vast majority of people utilize these services on a daily basis, and are thus…
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Small Business Social CRM Implementation
Small businesses don’t have as many issues and problems like large corporations do. Often, simple CRM will do when it comes to managing customers. However, social media allows you to get a little intimate with customers not only in your locality but all throughout the world and this is what social CRM is all about.…
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Taking Advantage of Social Media for CRM
Facebook and Twitter – two big names when it comes to social networking sites. These are the places where existing and potential new customers from all across the globe gather to provide insights, opinions and even feedbacks. If you want to know what they want and what they think about you or your services and…
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Spreading the Word to Get Better Social CRM
So you’ve finally done it. You wanted to work on giving a better customer experience and social CRM with creative customer support, and so you drafted up a new customer service policy for everyone to follow. The problem now however, is how you are going to get this to everyone? While you can certainly pass…
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Setting Separate Expectations To Meet Quality Customer Service
It is a rare thing indeed for customers to just waltz into a store and purchase a good or service without researching it first. This represent a potential danger to the customer experience if an employee is not prepared to face any negative research done. Even the social CRM is in danger if research reveals…
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Satisfying the Customer’s Expectations
All of the customers that will have interactions with your business will come in with certain expectations. Where these expectations come from though is a question with many answers. Sometimes the expectations can come from a customer experience from either your store or even another company. An expectation can also rise up from something they…
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Running the Customer Gambit
During the lifetime of your business, you are sure to come across many types of customers. This will most likely be due to you having established a fantastic customer experience and attracting customers via your social CRM. You will eventually encounter that rude customer that will really try to bring down your day. While you…
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Rock, Paper, Scissors, Customers!
One of the best things to get as a business isa new customer. It potentially means more money and possibly even free advertising via word of mouth. However, attracting new customers should not be priority number one for any company. In order to provide the optimal customer experience, especially social CRM, one must understand the…