Category: CRM
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Creating Positive Customer Experience in Your Business
Customer experience is a form of interaction between an organization and institute with its customers. Customer experience involves creating a more personal relationship with customers. Through this activity an organization is able to know what they should continue offering and what to discontinue. Therefore you can improve your customer experience by: Yonyx enables organizations to…
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The Best Three Ways to Manage Troublesome Customers
No matter how professional you handle your business never be under the illusion that you can satisfy all your customers. Troublesome customers can be your greatest and sometimes, your greatest nightmare. But this can be no more if you follow these three tips. Yonyx enables organizations to create multi-media flowcharts that replace the experience of…
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Pricing Hot, Cold, and Just Right
While some companies do indeed pick some random number in pricing their goods or service, this does not help the overall customer experience and can even harm social CRM. There are many things and factors to keep in mind while you are determining the proper price that you can be happy with, and will require…
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Placing Deserving Customers on a Pedestal
The best thing for a company to do is to focus on getting as many new customers as possible, right? Well, actually no. The real focus should on creating a great customer experience for returning customers. Coordinating all of your activities (including social CRM, creative customer support, customer support analysts, etc.) towards these returning customers…
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Outsourcing to the Best Bringing creative customer support
The main focus of social CRM and customer experience should be in keeping customers to return to their company. However even with creative customer support and a customer support analyst, between rising competition and a rough economy, keeping customers is easier said than done. If you want a successful business, then you need returning customers.…
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One Deliverable for Every Purchase
I am sure the first thought that came to your mind was a question: What in the world is a deliverable (or at least some variation of that question)? When in reality, we have all seen and probably dealt with deliverables. They add to the customer experience and can even be offered through social CRM,…
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One Customer Service Fits All
All businesses are essentially equal. Are larger than others? Absolutely, however that does not mean they do not share the same concerns. Both must be concerned with customer experienceand creative customer support. While small businesses may not have to worry about things such social CRM, they often fall into the trap that they believe that…
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Not Needing the Needy: Returning Customers
Vast amounts of companies tend to focus all of their energy and resources into the wrong type of customers: new customers. What? Why is focusing on attracting new customers a bad thing? Well, while it is certainly not bad (it is needed to grow after all), those customers are not the main source revenue. Even…
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New Fresh Coat of Paint
The hardest thing that business owners have to do at times is acknowledge failures. Sometimes these failures traumatic to business and result in a poor customer experience and negatively affect the social CRM. Businesses have to be flexible concerning their products and be able to alter them on the fly in order to give the…
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Ways to Provide Excellent Customer Support for ecommerce
Customer support has always been critical to nurture relationships between customers and organizations whether or not social CRM is involved. The introduction of social media has even made customer support for ecommerce more crucial. Hence, businesses must be able to embrace these new social customers so the response would be timely, relevant and personal –…