Category: CRM

  • Being a Great Customer Service Apprentice

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    by

    Keith Fuchs
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    Customer service is most commonly associated with retail and other common businesses, but the art of customer service and creating a successful customer experience can spread across over many professions and careers. Taking part in customer service apprenticeship would be very beneficial, not only in regards to social CRM and creative customer support, but it…

  • Being a Brave Business in a Poor Economy

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    by

    Keith Fuchs
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    The best time to be in business obviously is when business is booming in your field. However, sometimes the success of your business does not depend entirely on your good or service, but instead it is on the state of the economy. Even when you provide excellent customer experience and amazing social CRM, the health…

  • Becoming the Best Customer Support Analyst

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    by

    Keith Fuchs
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    If you desire to become an expert Customer Service Rep, then you must also understand that this comes with great responsibility. They key to success in this area is maintaining a great customer experience, which can easily be with creative customer support. However, even if you are providing a fantastic customer experience, social CRM or…

  • Avoiding the Problem Customers Nest

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    Keith Fuchs
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    Not everyday is going to be sunshine and rainbows for your business, as you will eventually run into a problematic customer, which is a bigger threat to the customer experience than a simple complaint. Creative customer support can only save you from this doom for so long and in which case the best solution is…

  • How to Make Social CRM Effective?

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    Keith Fuchs
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    Social CRM seems to be the current trend – taking the spotlight in the business industry more than anything else. It is a strategy used by entrepreneurs to significantly improve customer experience. But, how do you make social CRM effective when you’ve implemented it into your current system? Yonyx enables organizations to create multi-media flowcharts…

  • Using Blogs to Serve Your Customers

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    Keith Fuchs
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    The benefits of using a blog on a website are numerous, and varied. A business blog is not only useful for search engines, but also useful for your customers if it answers to customer needs. A good one can also increase sales, improve customer trust, among other benefits. But how should you blog for your…

  • Does Social CRM Work or Is It Just a Fad?

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    by

    Keith Fuchs
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    Skeptics about the benefits of social CRM in businesses would think that it is plainly a fad. But for entrepreneurs who have seen how it works, it will manifest as a competitive edge over other companies within the same industry. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from…

  • Social CRM Misconceptions Demystified

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    Keith Fuchs
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    The rise and use of social media in customer relations has caused massive confusions, including what social CRM is for many people.  These misconceptions have made it hard for companies to fully implement what works in the market place. If they don’t understand it, how can they apply it? This article demystifies what social CRM…

  • How to Do Social CRM the Right Way

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    by

    Keith Fuchs
    in

    Today, there are still companies that are skeptical about how good social CRM can be for business. If this sounds like you, think again and think better. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. How to do social CRM the right…

  • Customer Loyalty Strategies That Work

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    by

    Keith Fuchs
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    Every business dreams of amassing a massive loyal customer base. However, the prospects of this happening are dimmed by the dwindling prospects caused by sickening competition in the market place. Any chance to therefore, hold on to what you have, if possible, help you get more customers should be welcome. The first thing you have…