Category: CRM
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How To Maintain Customer Relationship Management Effectively
There are plenty of sources of ideas and inquiries on how to maintain CRM. For some, a virtual call center is an the premium method. A customer support squad is the least economical way of approaching customer relationship management. However, it is a proven commodity and offers customers the interactive customer service experience of peer…
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The Benefits of a Yonyx AGI Embedded Catalog
A key component of Yonyx AGI Interactive guides is the capability to embed any Yonyx catalog or guide in a lightning fast landing page. There are many positive effects that this feature has on both the cosmetics and performance of any business’ web-site. A Yonyx AGI Interactive guide with an embedded catalog is a glamorous…
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Interactive Troubleshooting Guides With Pop-Ups Will Burst
Many interactive troubleshooting guides do more harm than good. This is because their technology is not compatible with many computers and operating systems. This is mostly due to the style of technology and the cookies that these interactive troubleshooting guides operate off of. Many interactive troubleshooting guides come in the form of a pop-up window…
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How to Extend Your Customer Experience Through Social Media
Thanks to social media that the world can truly be perceived as a global village. Business wise it can help extend your customer experience. Here are three ways to achieve this. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Recruit in Relation to Brand Growth…
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Complete guide to the importance of call center scripts
They are rarely recognized in the world around for their role in promoting good customer experience. This should not mean that call centre scripts have no importance at all. Many call center agent will agree with me on this because they have first hand experience. Here is the complete guide to the importance of call…
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Delivering On The Call Center Script
An exceptional call center script falls on deaf ears it is not delivered properly It is more than a simple dialogue or framework to follow. It is a narrative for success, a foundation to deliver exceptional customer service. Make the words of a call center script come to life, by enhancing customer service interactions. Here is…
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Identifying The Root Cause Is Paramount
In the realm of customer service there are two frequently used terms: customer complaint and root cause. A customer complaint can consist of a myriad of problems. A root cause is the source of the complaint, the perpetrator of future incidents and the foundation of causality. For example: If a customer complains that their car does not…
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The CSAT (Customer Satisfaction) Benefits of Browser Support
One of the features of a Yonyx AGI solution is browser support. This makes Yonyx’s customer management software compatible with any internet browser or interface. Furthermore, this helps any business with their customer relation management efforts. Here are some of the browsers supported by Yonyx AGI platforms: Yonyx enables organizations to create decision tree driven interactive guides for…
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Call Center Agents – Customer Complaints
Call center agents will field hundreds to thousands of customer complaints each day. With this being considered, it is important to know the distinct differences between customer complaints and a root cause. Simple rich content equates to customer engagement. Engaging customers can result in deciphering the various customer complaints fielded and the root causes of…
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Use Knowledge Base For Agent Productivity
What makes customer service agents productive? Knowledge base. Some may argue that there are different methods. Some say professionalism and courtesy are key. Others claim that useful automated support tools such as decision-driven guides and comprehensive API are the answer. What makes bad customer service? Those precepts are more clarified. One of the worst forms of…