Category: CRM
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Improving Customer Satisfaction (CSAT) Score in The Transportation Industry
In the transportation industry, CSAT scores are everything. In fact, it is essential if you wish to see any taxi, bus or livery service excel. This is because, this is an industry with an infamous reputation on delivering. A virtual help-desk or a lightning fast customer management software solution can be the difference maker in…
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An Interactive Customer Service Manual With Zing!
An interactive customer service manual must have a catchy title. When creating a customer service manual, the title should be original, summarize the content effectively and feature a little “razzle-dazzle”. The basis of interactive customer service, is engaging the client. Creating a catchy and attention demanding title will stimulate customers before they dive any further in to…
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How Customer Service Manual Features Make It Interactive
Customer service manual features enable clients and users to have an unforgettable experience. The often stressful task of consulting an interactive customer service manual should certainly be unforgettable. There are many customer service manual features that can upgrade the experience both from a cosmetic and content perspective, here are some ideas: Yonyx enables organizations to create multi-media flowcharts that provide…
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Interactive Customer Service Experience and Analytics
Interactive customer service would not be as entailed without analytics. Among the plethora of features Yonyx AGI solutions offer, one of the most informative, innovative and thorough features is the capability for analytics integrated in to flow visualization. Now, Yonyx can capture data as it ebbs and flows, displaying powerful click stream data. This…
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Automated Support Thrives In Trades
Automated support thrives in service trade industries such as plumbing and electronics. A self-service style step-by-step flow through equipped with both DNA and API technology, makes that annoying repair, a cinch. This form of automated support is the epitome of efficiency. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Decision Tree Driven Computer Guides Create Success In Your Business
The best in technology are yet to be exhausted when it comes to business. The latest is the decision tree driven computer guides. It is an automated customer self service that aims to reduce the need for customers to contact customer care. They work in unique way but can guarantee results. Here are ways that…
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4 Tips To Improve First Call Resolution In Your Call Centre
Call resolution can be the most daunting task to any call center agent. This is largely to the fact that he has to balance customer satisfaction and call resolution. Because it is challenging I balancing this two, follow these four tips for improvement. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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4 Best Practices In Technical Support Call Centers
With customers frequently looking for support on products and services. It is important that organizations have competent technical support call centers to serve them. To deliver the best your team should be tuned to deliver, and these four are the best practices to do just that. Make customer follow ups. It is important to rate…
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Productive Call Center Agents – Always Courteous and Polite
The most productive call center agents are the ones who can cultivate positive relationships with clients. In order to this, productive call center agents must always maintain a high level of decorum. Professionalism and courtesy are the precepts of enhancing interactive customer service. However, many call center agents and representatives sometimes forget the importance of this,…
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Interactive Troubleshooting – The FAQ Manual
The frequently asked question manual is a revolutionary form of interactive troubleshooting. a virtual FAQ manual can be installed in to both call center software interfaces, as well as customer management software. This form of interactive troubleshooting will save customers time and businesses, lots of headaches. Sometimes the most basic questions have the most simplest answers. As…