Category: CRM
-
Top Benefits of Using Self Service as A Business Strategy
Self-service portals have become very popular additions to modern business norms-for a good reason. With the fiercely competitive business environment, every business is trying to save on costs, provide the best service to suppliers, customers, and employees. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center…
-
CRM Makes Small Businesses the Best of its Class
CRM or customer relationship management is an essential component of businesses so that they become the best of their class. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Why Customer Relationship Management? Tech-savvy customers today spend considerable time using social media…
-
Self Service From An IT Point Of View
One of the commonest questions businesses ask before adopting online self service is the IT behind it. Truth is, IT is crucial for the adoption of any online self service platform. When IT transits a “softer” part of the business-the customers, you have to let professionals do it for you. Yonyx enables organizations to create…
-
The role of the IT department in customer self service
The IT department plays a crucial role in customer self service. It has an almost, sole responsibility of building self-service platforms, materials and guides to help users-customers. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. For this department to be efficient…
-
Social Media-Integrated CRM System is Not an Experiment
Social CRM is viewed as an experiment – which is not the case especially when it can increase the sales potential and productivity of your company. However, social media-integrated CRM system, when structured to receive data from customers, can become a huge asset to an organization. Data gathered through social media platforms must be fed…
-
Top Challenges of Adopting Customer Self Service
Customer self service has been here for a while, and the number of new entrants joining the bandwagon, is nothing short of impressive. Like all new ways of doing things, self service customer care models face a number of challenges. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from…
-
Using Social Media a Significant Part of Your CRM
Experts in CRM would say that “Social CRM” is simply inappropriate so we will cover those social media-enabled functions and capacities as plain CRM. For the last two decades, we have seen the integration of social capabilities into CRM considering it is one of the means that customers can communicate with companies. In fact, this…
-
Three Things Customers Want in An online Self Service Platform
Most businesses only think about self service because of the cost savings and efficiencies that come with it. This is wrong because they forget about a very crucial party in this association-the customer! What does a customer or user want in an ideal self service portal. Yonyx enables organizations to create multi-media flowcharts that replace…
-
Why Business Should Use Professional Customer Self Service
Customer self service is one of the fastest growing trends in customer relationships management. More and more businesses are taking customer support to their websites-where customers can search, and find answers to all the questions they have. Evidently, most modern websites have a search functionality, clear access to an FAQ section, wikis, blogs and others…
-
Effective CRM Strategies for Business Success
CRM or customer relationship management is a significant strategy for businesses of all types and sizes; and must be extended across all aspects of a company. If you want to have the best CRM platform, you need to customize the solutions so that it can bring all kinds of data from all aspects of the…