Category: Customer Self Service
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Decision Tree Driven IT Customer Service | Automate Customer Support
Automating customer support is no long a dream of customer service specialists. With advanced technologies and robust support mechanisms, it’s possible to deliver decision tree driven IT customer service to automate support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Do customers really want automated…
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Helpdesk Integrated Troubleshooting System to Amplify Customer Service
There is nothing more annoying for customers than waiting in line for the next available representative to cater their needs. This is the reason a helpdesk integrated troubleshooting system has been introduced to help amplify customer service. It offers companies easy to develop and manage knowledgebase. Yonyx enables organizations to create decision tree driven interactive…
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The Quintessential Customer Relations Guide for the Software Industry
Products and services in the software industry require a level of customer support that involves technological support as well as high quality customer service. Below are a few tips to serve as a software customer relations guide that are sure to drive customer retention and loyalty. Yonyx enables organizations to create decision tree driven interactive…
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How to Create An Interactive User Handbook for Customer Support
Based on the decision tree mechanism, an interactive user handbook is a tool used by businesses to offer customer support. It is a platform that deals with procedural documentation pertaining to troubleshooting. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. An interactive user handbook is…
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A Guide to Telecom Customer Management Best Practices in 2014
The telecom industry has become highly competitive and the markets have achieved the level of saturation. In such a scenario, customer retention gains the number one spot on the priority list of the companies. Latest surveys suggest that a fulfilling experience with their telecom service provider is what matters the most to the customers. Concessions,…
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Interactive Troubleshooting to Enhance Customer Relations
There is nothing more annoying than to wait in line for the next available representative. This can disrupt customer relations, which is why the interactive troubleshooting has been introduced. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Interactive troubleshooting can enhance customer relations because it…
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Benefits of Interactive Customer Service for Telecom Companies
The more that gadgets and mobile devices become popular, the more that telecom companies must carry out a successful interactive customer service. Thousands to millions of customers may be congesting your support lines with problems similar to one another. Your support staff already have enough on their plates to be hounded by customers with simple…
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Helpdesk Integrated Computer Troubleshooting | Giving Business Edge
If you want to have an edge over your competition, the best way to achieve this is to implement an effective helpdesk integrated computer troubleshooting. This method allows customers to gain access to your comprehensive knowledgebase 24/7. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.…
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Exploring Best Practices for Interactive Customer Management
The most important aspect of running a business is customer support. Exploring best practices to make properly implemented interactive customer management is therefore necessary. What are these best practices to make proper implementation of interactive customer management? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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How to Use Helpdesk Integrated Customer Management Software
There is nothing more annoying than wasting so much time on repeatedly mundane issues. This can be solved by helpdesk integrated customer management software. Many companies are now turning to this approach because it can save them so much time while improving productivity of support staff. Yonyx enables organizations to create decision tree driven interactive…