Category: Customer Self Service
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New and Useful Tools for Great Customer Service
Call Queues When you choose to work with call queues you are able to create a prime experience for your customers. This is a great way to create playback music or make a recording of announcements about your business. This is also a great way to let your customer callers know when they will be…
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The role of the IT department in customer self service
The IT department plays a crucial role in customer self service. It has an almost, sole responsibility of building self-service platforms, materials and guides to help users-customers. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. For this department to be efficient…
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How Online Technology Can Improve Your Customer Service
What are customers thinking of when they have an experience with your business? When was a time that you fixed a highly charged customer complaint? When was the last time you let your top customers know how thankful you were for their business? It’s pretty obvious that most customers are looking for a high quality…
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Top Challenges of Adopting Customer Self Service
Customer self service has been here for a while, and the number of new entrants joining the bandwagon, is nothing short of impressive. Like all new ways of doing things, self service customer care models face a number of challenges. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from…
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Why Business Should Use Professional Customer Self Service
Customer self service is one of the fastest growing trends in customer relationships management. More and more businesses are taking customer support to their websites-where customers can search, and find answers to all the questions they have. Evidently, most modern websites have a search functionality, clear access to an FAQ section, wikis, blogs and others…
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Different Customers and What They Can Do For Your Business
It has become increasingly important for businesses to provide top of the line customer service to each and every customer. Why is this? Mainly, it’s because how your customers perceive the way you do business is all that your company has to work with. It doesn’t matter if you’re actually great if your customers don’t…
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Your Number One Choice For Call Center Outsourcing
In today’s world, it has become more and more difficult to keep customers. Something as simple as a flashy ad from a competitor or a small change in a service offering can really tempt your customers to cancel their business with you. If this happens, you know it’s critical that the representative taking the call…
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Who Is Your Perfect Customer?
Running a business is a balancing act between bringing in new customers and keeping hold of the ones you already have. More often than not, business owners are great at catering to the needs of potential customers. However, it’s important not to neglect how vital repeat customers are to your business as well. One type…
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The Customers Your Business Needs
Lots of businesses are focused primarily on bringing in new customers without spending a lot of time on working to keep the ones they already have. Sure, bringing in new customers is important to an extent, but business owners also need to think about the other types of customers that are essential to making them…
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Key Ingredients of Successful Customer Support
Client service is one of the most important departments in any organization. Their key role is making clients happy. This is not easy, however. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Organizations need to understand these pillars in order for…