Category: Customer Self Service
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Troubleshooting In It’s Various Forms: Different Strokes for Different Folks
Troubleshooting can take shape in various forms. Each method of troubleshooting can have positives and negatives for different groups of people. Yonyx can help your business discover its needs and cater to a diverse demographic. Nevertheless different guides and service manuals are appropriate at certain points. However, all virtual troubleshooting guides will improve customer support…
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Different Strokes for Different Folks: The Self-Service Help Desk
Last but certainly not least, an exploration of the versatile self-service help desk. Possibly, the self-service help desk can encompass all the other forms of media previously mentioned: virtual call centers, multimedia flow charts, visual flow charts and frequently asked question manuals. The self-service help desk can feature all or none of the various customer…
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Different Strokes For Different Folks: Troubleshooting Part Deux
In part two of the series “Different Strokes For Different Folks”, the illustrious multimedia flow chart and the virtual call center are highlighted. Both methods offer awesome pros but also feature some potentially nefarious cons. Both guides are unique and economical yet ergonomic in their own right. With out further adieu, troubleshooting part two: Yonyx…
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Create A Title That Is Concise And Catchy!
Like the chorus of a song, a title must be catchy. However, every hook must be pertinent to the title of the song. In the world of music, poetry can be a fluid method to link thoughts and ideas. When creating a customer service manual, the title should be concise. However, it must also not…
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Identifying Root Cause with AHT and FCR
Identifying the root cause of a problem is always paramount. However, the process can be painstaking. Sometimes the road to perdition is paved with good intentions. From a customer service perspective, this means that attempting to sort things out can take longer than expected. If this occurs, the average handle time mean is certain to…
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The Features of An Attractive Customer Service Manual
Sometimes the world should not be seen in black and white. The arduous task of consulting a customer service manual should certainly not be one of them. There are many cosmetic upgrades that you can utilize to make your customer service manual more affable to the general public. Hear are a list of suggestions: Yonyx…
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How To Write The Best How To – A Riddle Unsolved
Writing a thorough and comprehensive how-to manual is quintessential. Not only does an effective how-to manual give customers a smooth platform to assemble or learn about a product or service, it provides an intricate framework for them to refer to in the event of future difficulties. Here are some tips on how to write the…
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How Virtual Self-Service Manuals Are Proficient
Virtual self-help service manuals are the next big thing in e-commerce. These cybernetic vaccinations have helped companies recover and eradicate virulent complaints and conflicts. Interactive self-help service manuals can help reduce queues and provide discrete directions and information to all consumer complaints and troubles that can materialize: Yonyx enables organizations to create decision tree driven interactive…
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Reasons Why, Sometimes The Best Customer Call Is No Call At All
Call center agents talk to different customers each and every day .Anytime a call is received, agents usually anticipate the type of customer they are going to communicate with and the outcome. Well, there is no doubt that some calls are always anticipated for while others are one of the worst an agent can get.…
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Where Interactive Self-Help Customer Service Thrives (Part 3)
Interactive self-help customer service can be a great asset to the do-it-yourselfers that wish to take on electronic and plumbing repairs without hiring a professional hand. This form of automated customer support can be also extremely helpful in both appliance installation as well as automotive repairs. Here’s how: Yonyx enables organizations to create decision tree driven interactive…