Category: Customer Service
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DECISION TREE DRIVEN INTERACTIVE GUIDES FOR CUSTOMER SERVICE
Like anything else, interactive customer support can take many forms, but the one that is the most useful by far is the decision tree. A decision tree is a tool used to find practically every possible solution to a problem in a systematic manner. It starts out with presenting a question or a problem before…
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Customer Service Recovery
Precise and expeditious is what service recovery has to be. The action you take as a company to undo a service that collapsed due to a faulty product or service or an inadvertent human error, would be defined as customer service recovery. Customer satisfaction is at the base of this action and must be well…
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Benefits of Creating A Decision Tree For Customer Support
Now that most businesses have a presence on the Internet, they’ve had to find new ways of providing high-quality customer service. There are still people who will call hotlines to get their questions answered, but others would rather just go online to find the answers they’re looking for themselves. After all, having an Internet connection…
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No Count of Best Practices to Boost Customer Service
“The only right way to run a company and in the most profitable way, is to saturate your company with the voice of the customer.” Richard C. Whiteley, The Forum Corporation, 1991 [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/Lascar_Highest_point_reached_4464715674-210×150.jpg” width=”” height=”” align=”right”] Customers always have and always will dictate and alter how the customer service universe functions. Whatever be your…
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Creating A Decision Tree For Customer Support – Best Practices
A decision tree can be a great way to provide high-quality customer support for a web-based business, but as with everything else, it needs to be implemented properly. On paper, this seems easy to do. A decision tree is a type of flow chart that tells you how to reach every possible solution to a…
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Customers Always Come First
What is another name for Customer Service? What does it take for it to be termed as great? It is going beyond service and forging a relationship with your customer by conveying to them that they are the star in our universe. In our everyday lives too we build (and sadly break) relationships. These relationships…
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Constraints in Delivering Great Customer Service
Image by KamranAydinov on Freepik In all walks of life, we all acknowledge one truth – there is scope for improvement. In the workplace too, the opportunity, to improve performance and deliver great results, is enormous. Focusing on the customer service realm, this opportunity or possibility to do or deal with something seems unlimited. However,…
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Common Problems That Necessitate Need for Decision Tree
Customer service is tough, especially now that most businesses have gone online. Your clients won’t always have questions or run into problems during normal business hours, and even when they do they may not love the idea of calling a customer service representative. Just about everyone has had issues with customer service representatives at one…
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The Power of Great Customer Service
Is there really a magical or powerful theory that would convert your customer service efforts in to business from a plethora of customers? Are your customer representatives skillfully strong to attract and keep customers? The answer seems to be yes if Customer Service is not seen as a stand-alone one department job. It may not…
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Customer Service Negotiation to Bridge the Expectation Gap
Customers can have unreasonable expectations when they call the customer service department and negotiating with them at this stage would help to bridge the gap between service and expectations. It would help set appropriate and attainable standards. We are not going with the premise that when the customer calls he is bound to have unreasonable…
