Category: Customer Support

A lot of businesses devote a lot of time to attracting new customers. However, the process of recruiting new customers should only take 20% of your energy and time. It’s easy to get caught up in the habit of trying to attract new customers with special deals or advertisements. It is definitely important to bring…

If you want to be successful, you have to be efficient at inbound and outbound calling and customer acquisition. Yonyx can help you maximize the revenue you obtain from every customer interaction. We are the top center for inbound and outbound calling and customer acquisition. If you’re interested in hearing about our inbound calling performance,…

You need to be explicitly clear with the details of your customer service policy, or else you risk it normalizing to whatever your company’s culture or tradition is.  This may not be a bad thing if your company’s culture or tradition is satisfactory, but being clear about the policy will never hurt you, so it’s…

What does ‘customer service’ entail? It can mean one of two things. It can mean providing your customers with courteous, professional experiences as they do business with your company. However, it can also refer specifically to one department, the customer service department. This department works directly with customers to solve their problems and handle their…

There’s a lot of talk about businesses. Some popular topics include attracting and maintaining customers and managing funds well. With so much chatter, it’s hard to keep the facts and myths separate. A big problem that many business owners, especially small business owners, face is deciding how much money to invest into customer service. Many…

Although customer service is traditionally thought of from a business perspective, it actually has another meaning. Customer service can be thought of in two ways: as a business term or as a philosophical concept. It’s beneficial to learn both definitions. Both of these definitions will be explored below. Customer Service as a Philosophical Concept Customer…

Never make promises that you can’t keep. This is especially important to remember if you’re a customer service representative or business owner. If you promise your customers something and fail to deliver, you won’t be able to establish trust with your customers, and trust is essential to maintaining their business.  For example, if you say…