Category: Customer Support
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Increasing First Call Resolution with an Interactive Computer Handbook
Customer support metrics are not new in the field of call center industry. However, the first call resolution or FCR is still one of the key elements because it is the primary indicator of a business’ efficiency and effectiveness in resolving customer issues. This makes the interactive computer handbook extremely essential in increasing first call…
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Simplicity in Installation Booklet Software Means Faster Resolution
The simplicity in the design of an installation booklet software allows agents to use it in a straightforward manner. It provides on-screen assistance for agents to use alongside the call scripts provided for by the company. It is so easy to use that the workflow becomes seamless and call scripts can be modified according to…
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Comprehensive Capabilities of a Troubleshooting Booklet Software
It doesn’t matter how strict or flexible your company’s support workflow is as long as you have the troubleshooting booklet software. This software can benefit every agent and customer in the resolution process since it becomes automated. When the support workflow becomes automated, the resolution process becomes faster thus increasing your chance at attaining a…
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Reducing Average Handle Time through a User Booklet Software
When it comes to customer support workflow, a user booklet software is extremely useful by allowing your agents to be more flexible and productive. Scripts implemented by call centers are sometimes too defined that agents will sound scripted and does not offer fast resolution process. The user booklet software, on the other hand, provides a…
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Transform Your Customer Service With Robust Contact Center Solutions
In the past, call centers have not been one of the favorite channels for communication. Most of the times when customers contact the call center, they are put on hold or phone calls left unanswered. As a result, customers developed a negative attitude towards call centers. But technology has changed all that; we have world…
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Interactive Booklet Software | Improving Customer Support Workflow
An interactive booklet software is a sophisticated technological form of call scripts that uses no code. Your agents can create as well as implement a customer support workflow that allows them to free-wheel. It is like writing their very own script when they interact with customers. The interactive booklet software has capabilities that go beyond…
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Interactive Computer Booklet | Having a Standard Workflow
A call center company has to provide a script to agents so when they interact with the customers they would know what to say. But to rely solely on a script, a company risks getting low rating because customers tend to know the agents are scripted. Customers call because they needed assistance for something and…
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Win Customers With Effective Software Installation Manuals
Winning customers for a business means something big. An increased customer base benefits a business in many ways, for instance increased sales and revenue. However, winning customers is not a very easy task. There are unique things and strategies that a company needs to evaluate in order to succeed. Offering software installation manuals is a…
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How Average Handle Time (AHT) increases CSAT
Average handle time is a another great way to improve CSAT scores. In fact, the lower the AHT, the higher the CSAT. This mathematical relationship is defined as an inverse dynamic. Average handle-time is defined as the amount of time it takes for a customer service representative to take a call and handle the problem…
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Exploring The Relationship Between AHT and FCR
Perhaps they are the power couple of customer service: Average handle-time and first call resolution. Combined they procure a superior and elite customer service experience for consumers everywhere. A short average handle time with a high first call resolution rate will earn any business the reputation of being a leader in stellar customer service. Yonyx…