Category: Customer Support
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Where Interactive Self-Help Customer Service Thrives (Part 1)
Interactive self-help customer service thrives in many industries. However, there are certain occasions where interactive platforms such as a visual flow chart can be especially beneficial. The multimedia platform of interactive self-help customer support can be both extraordinarily informative and even fun or stimulating. When it comes to computers, IT customer service can be exponentially…
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Provide an Interactive Software Customer Experience Around the World
Your customers are global and your support mechanisms should be too. As you look to improve the interactive software customer experience on an international level consider language translation, cultural adaptation and 24/7 access. Related Article: How decision tree driven interactive guides bring smiles to your customer? Global Access All of the images and assets that…
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Generate Reports for Management of Interactive Troubleshooting Guides
To understand areas that may need improvement and popular topics among customers, generate reports about the use of your interactive troubleshooting guide. Continued management exists to ensure that every part of the customer support mechanism is operating to its fullest capacity. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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The Role of Search Capabilities in a Software Best Practices FAQ
A customer is hoping to improve their understanding about a particular subject in your software best practices FAQ. Overwhelmed with information, they conduct a quick search to narrow down the customer support results. If you don’t have a search function in place, your customers will be scrambling to find information. On the other hand, offering…
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The Good, The Bad and The Ugly: Poor Customer Service (Part 2)
The good, the bad and the ugly. What are some of the ugliest ways to deliver customer service? Well there is always the benchmark of what to do: be knowledgeable, be courteous and never keep the customer waiting. Here are two more behaviors that do not comply with this concept and as a result procure…
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The Good, Bad and the Ugly: Poor Methods of Customer Service (Part I)
What makes good customer service? The answers will vary. Everything from courteous representatives to speedy response are traditional replies to the age old question. What makes bad customer service? That is more cut and dry. Incompetence is one of the worst habits that need to be broken if you wish to build a reputation as…
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How A Virtual Self-Service Manual Can Be A Great Asset
Virtual self-help service manuals are the new trend storming the information superhighway. These electronic inventions have been a wonderful resource for companies that find themselves flooded with numerous complaints and conflicts in need of resolution. The virtual self-help service manual can reduce long waits and create a thorough and articulate database of information, to…
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Industries Where High CSAT Scores Could Be Earth-Shaking (Part 2)
There are many restaurants and eateries world-wide. All food and service industries strive to provide exceptional customer service. For elegant establishments and family-owned cuisine eateries, this is a way of survival: Providing delicious meals at an affordable price with superior accommodations. The fast food industry has emerged as an agglomeration. Titans such as McDonalds, Burger…
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CSAT Scores vs. High FCR – Which Do You Prioritize?
Numerous articles examine the importance of both CSAT (customer satisfaction) scores and high FCR (First-Call Resolution). There are various strategies that will aid businesses in achieving both. However, many times businesses and corporations find themselves at a crossroads. Sometimes, one of these has to be a priority, a primary objective. The other facet has to…
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Industries Where High CSAT Scores Could Be Earth-Shaking (Part 1)
There are several industries where a high CSAT score is not mandatory, and as a result the field and its workers as a whole have suffered. Customer service is a luxurious commodity but a not a necessary tenant to many businesses and employees in certain fields. One of these fields is the livery service. While…