Category: Customer Support
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Interactive Customer Relations FAQ | Generating Profit for Companies
It seems that a lot of businesses have been cost cutting to ensure they generate the most profit. But, before you do, make sure you don’t compromise on one thing – customer support. If you want to cut back on expenses on your support lines, you have to offer an efficient backup method in the…
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Creating an Effective Customer Service Best Practices Guide
Developing and creating an efficient customer service best practices guide has always been a challenging task. Since the global trends of self-service has been introduced, companies face the burden of re-developing strategies that will improve customer service by creating a dynamic and engaging best practices guide. Yonyx enables organizations to create decision tree driven interactive…
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Improve Customer Experience with Well Implemented Interactive FAQ
Technology improves on a daily basis particularly the communication channels. Businesses have to keep up with these changes and must focus on improving customer experience through an interactive FAQ strategy. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. This generally makes the…
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Provide Customers Access to Knowledge with an Interactive Software FAQ
Customer satisfaction is major contributor to driving customer retention and brand loyalty. For the software industry, customer satisfaction extends to the level of customer support received and quality of knowledgebase – not just functional software. When customers are able to use your product to the fullest and utilize advanced features, it’s easy to understand how…
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How to Effectively Provide a Decision Tree Driven Software Manual
Offering a variety of options for creative customer support is a great way to cover every possible type of customer interaction. One customer support tool that must be included in any customer support plan is a decision tree driven software manual. If you take the time to put together an effective decision tree driven software manual,…
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Tips On How To Build Strong Customer Relations
Customer relations entail hard work and determination. It is for a fact that customers can be difficult to deal with. But with determination, one can surely become a customer’s best friend. One way of overcoming this difficulty is creating a relationship with customers. Once you develop a close relation then the success of your…
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Helpdesk Integrated Bible Software | Support is Business Priority
Without customers, a business can miserably fail. It does sound odd to put up a business and not have any customer at all. Customer support is one of the main reasons a business can fail because it reflects how well you handle issues, concerns and inquiries. Yonyx enables organizations to create multi-media flowcharts that provide…
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Interactive Installation FAQ | Delivering the Promises of Support
One of the most important thing about a good customer support is to consistently deliver your promises. There is no easier way to lose customers than to repetitively let them down. An interactive installation FAQ will help handle simple and repetitive issues for your company. Yonyx enables organizations to create decision tree driven interactive guides…
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Interactive Software Manual | ecommerce Customer Support Alternative
Businesses can survive the competitive world by offering great customer support. In ecommerce, there are a lot of ways you can offer promotional products to attract customers. But, it will always boil down to how you handle the customers. But, what happens when you have too many customers with repetitive issues? Can your customer support…
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How to Turn Your Flowchart Into a Decision Tree Driven User Guide
If you have created a flowchart of customer support at any point in business development, you are already one step closer to providing a decision tree driven user guide. All you need to do is work with a customer support analyst to turn that flowchart into the foundation of your decision tree driven user guide.…