Category: Customer Support
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Reasons Why Your Business Is Failing In Customer Service Satisfaction
Customer service addresses, experience, satisfaction and loyalty. If you are a start up, these are the major aspects your customer service needs to address. However most organizations look at customer service as a department and for formal purposes. The focus in all these aspects has completely deviated resulting to a competitor switch. Yonyx enables organizations…
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How To Tackle Customer Service Problems In Your Company
There is nothing as annoying as problems. No one wants to experience problems and that is why they work hard not to encounter them. However entrepreneurs understand that problems are part of the business journey. And indeed the problems help them to work harder. But the fact is that problems should never be welcomed.…
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Why a Decision Tree Driven Troubleshooting FAQ for Syncing Devices
As mobile devices get more complex and can connect to more and more devices, it’s only naturally that customers will face issues with syncing. Most of the time it’s an easy fix or as simple as changing the settings. A decision tree driven troubleshooting FAQ is a straightforward way to provide the information your customers…
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An Efficient Walkthrough for Customers via Interactive User Bible
If your customers buy a product or avail a service from you, one of their expectations is that you’re going to walk them through the process of getting to know or familiarizing your product or service. They expect you to help them get started hence an interactive user bible is necessary. This is much more…
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Interactive Customer Relations FAQ | Generating Profit for Companies
It seems that a lot of businesses have been cost cutting to ensure they generate the most profit. But, before you do, make sure you don’t compromise on one thing – customer support. If you want to cut back on expenses on your support lines, you have to offer an efficient backup method in the…
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Creating an Effective Customer Service Best Practices Guide
Developing and creating an efficient customer service best practices guide has always been a challenging task. Since the global trends of self-service has been introduced, companies face the burden of re-developing strategies that will improve customer service by creating a dynamic and engaging best practices guide. Yonyx enables organizations to create decision tree driven interactive…
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Improve Customer Experience with Well Implemented Interactive FAQ
Technology improves on a daily basis particularly the communication channels. Businesses have to keep up with these changes and must focus on improving customer experience through an interactive FAQ strategy. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. This generally makes the…
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Provide Customers Access to Knowledge with an Interactive Software FAQ
Customer satisfaction is major contributor to driving customer retention and brand loyalty. For the software industry, customer satisfaction extends to the level of customer support received and quality of knowledgebase – not just functional software. When customers are able to use your product to the fullest and utilize advanced features, it’s easy to understand how…
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How to Effectively Provide a Decision Tree Driven Software Manual
Offering a variety of options for creative customer support is a great way to cover every possible type of customer interaction. One customer support tool that must be included in any customer support plan is a decision tree driven software manual. If you take the time to put together an effective decision tree driven software manual,…
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Tips On How To Build Strong Customer Relations
Customer relations entail hard work and determination. It is for a fact that customers can be difficult to deal with. But with determination, one can surely become a customer’s best friend. One way of overcoming this difficulty is creating a relationship with customers. Once you develop a close relation then the success of your…