Category: Customer Support
-
Why Your Business Needs To Empower Customers
Why empower our customers? Customers are the key players when it comes to business success. They are the people responsible for increased sales and revenue that a company experiences. Companies should therefore only aim at keeping a customers happy, satisfied and loyal to them. To achieve all this, you need to empower your customers.…
-
Interactive IT Bible | Redirecting the Contact Customer Support
Too often, customers are being redirected to customer support whenever they encounter any issue with your products or services. In most cases, this is alright – until you’ll get clogged support lines, longer waiting time and exhausted support staff because they have to deal with repetitive tasks throughout the day. Yonyx enables organizations to create…
-
Computer Troubleshooting Manual | Setting Up Customer Expectations
Today more than ever, customers have higher demands. Many companies are constantly looking for ways to satisfy the ever growing needs of customers. A lot of exceptional strategies have been created including a computer troubleshooting manual designed to give an alternative route for customer support. Yonyx enables organizations to create multi-media flowcharts that provide customers…
-
Interactive Troubleshooting Handbook | Benefits as Alternative Support
Traditional support is almost always done on telephones or the use of call centers. In some ways, this method can handle customer inquiries or resolve issues. With the introduction of interactive troubleshooting handbook, the world of customer support has been turned significantly changed. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
-
Troubleshooting FAQ Software | Understanding Its Role in Support
Some entrepreneurs are skeptic about the existence of automated support. So, here comes a troubleshooting FAQ software that will do things automatically for you and your customers. Customers today are now tech savvy and are braced for significant changes in customer support – namely self-service. Yonyx enables organizations to create multi-media flowcharts that provide customers…
-
User Guide Software | Brings Significant Impact to Customer Support
A lot of companies today are constantly looking for ways to improve customer support. Well, here comes the new user guide software that brings significant impact to your support department. If you integrate a user guide software into your current system, it can substantially increase the rate of your customer experience. Yonyx enables organizations to…
-
Achieving Customer Satisfaction through an Interactive User Manual
What makes customers satisfied? Generally, customers are satisfied with fast service, excellent quality support and convenient systems. What if you’re given the power to do all that by implementing an interactive user manual? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Yes, there is no…
-
Providing Excellent Customer Support with IT Best Practices Booklet
An IT best practices booklet must not be underestimated as a form of alternative support. Even though it sounds like a boring knowledgebase, the interactive approach can help both your company and your customers. In fact, having an alternative support is a win-win situation. A lot of times, entrepreneurs think that once customers purchase their…
-
Simple Guide to Create an Interactive IT Troubleshooting Strategy
An interactive IT troubleshooting strategy is probably the most challenging systems that a company must create. This is because customers would find it boring to read manuals so they clog your support lines instead. Customers don’t like to complicate issues when they can simplify things. Some of them would like to wait for the next…
-
Here Is Where Your Customer Service Reps Must Be Highly Skilled
Your customer service reps play a critical role in the level of satisfaction your customers get from you. Yet, even the best customer service reps falter at some matters arising in the work place. In this article, we have summed up some of the most important skills your customer service reps need to have. Yonyx…