Category: Customer Support
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Achieving Customer Satisfaction through an Interactive User Manual
What makes customers satisfied? Generally, customers are satisfied with fast service, excellent quality support and convenient systems. What if you’re given the power to do all that by implementing an interactive user manual? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Yes, there is no…
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Providing Excellent Customer Support with IT Best Practices Booklet
An IT best practices booklet must not be underestimated as a form of alternative support. Even though it sounds like a boring knowledgebase, the interactive approach can help both your company and your customers. In fact, having an alternative support is a win-win situation. A lot of times, entrepreneurs think that once customers purchase their…
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Simple Guide to Create an Interactive IT Troubleshooting Strategy
An interactive IT troubleshooting strategy is probably the most challenging systems that a company must create. This is because customers would find it boring to read manuals so they clog your support lines instead. Customers don’t like to complicate issues when they can simplify things. Some of them would like to wait for the next…
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Here Is Where Your Customer Service Reps Must Be Highly Skilled
Your customer service reps play a critical role in the level of satisfaction your customers get from you. Yet, even the best customer service reps falter at some matters arising in the work place. In this article, we have summed up some of the most important skills your customer service reps need to have. Yonyx…
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What Is Customer Service- Why And How To Do It Best
It’s not a question of whether your product is so great or not. Without focus on your customers needs, no product can sustain itself in the market. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. So, What is customer service? Customer service is you putting…
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(4)Benefits Of Great Customer Satisfaction In Your Business
A large number of businesses don’t treat customer service with the importance it deserves. Some take it for granted; to the extent of completely ignoring what positive customer care can do for them. To convince you to change tact, this article will tell you why customer satisfaction is your most valued arsenal against your competition.…
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Making Customers Understand through Computer Installation Handbook
How will you make customers understand more about the product they purchased or the service they availed? The easy answer – computer installation handbook. There is no better way to help customers get the information they need than to implement a dynamic and engaging system such as a computer installation handbook. This handbook will guide…
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Interactive User Booklet | Improving Business Customer Support Rating
Many times, the real challenge of companies is not about selling products or services. It is in implementing a customer support system that’s going to convert one-time customers into loyal and advocates. An interactive user booklet system is a way to offer customers an alternative route for support as opposed to the traditional one. In…
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Key Benefits of Implementing a User Interactive Software
If you want to deliver high quality customer support, there is no better way to do this than to implement a user interactive software. This offers quality content in relation to the current customer situation. You can craft your content basing on expert opinion and data gathered on daily customer support issues. The content can…
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Interactive IT Guide | Making the Most of Available Resources
Many companies know the value of having an interactive IT guide in offering excellent quality service. Yet, only a few of them makes the most of their available resources and in their implementation. In this post, we shall discuss the different key points in implementing a successful interactive IT guide so you can have the…