Category: Customer Support
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What Is Customer Service- Why And How To Do It Best
It’s not a question of whether your product is so great or not. Without focus on your customers needs, no product can sustain itself in the market. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. So, What is customer service? Customer service is you putting…
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(4)Benefits Of Great Customer Satisfaction In Your Business
A large number of businesses don’t treat customer service with the importance it deserves. Some take it for granted; to the extent of completely ignoring what positive customer care can do for them. To convince you to change tact, this article will tell you why customer satisfaction is your most valued arsenal against your competition.…
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Making Customers Understand through Computer Installation Handbook
How will you make customers understand more about the product they purchased or the service they availed? The easy answer – computer installation handbook. There is no better way to help customers get the information they need than to implement a dynamic and engaging system such as a computer installation handbook. This handbook will guide…
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Interactive User Booklet | Improving Business Customer Support Rating
Many times, the real challenge of companies is not about selling products or services. It is in implementing a customer support system that’s going to convert one-time customers into loyal and advocates. An interactive user booklet system is a way to offer customers an alternative route for support as opposed to the traditional one. In…
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Key Benefits of Implementing a User Interactive Software
If you want to deliver high quality customer support, there is no better way to do this than to implement a user interactive software. This offers quality content in relation to the current customer situation. You can craft your content basing on expert opinion and data gathered on daily customer support issues. The content can…
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Interactive IT Guide | Making the Most of Available Resources
Many companies know the value of having an interactive IT guide in offering excellent quality service. Yet, only a few of them makes the most of their available resources and in their implementation. In this post, we shall discuss the different key points in implementing a successful interactive IT guide so you can have the…
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Interactive Customer Relations Software | Achieving Satisfaction
As an organization, there are many instances when you have to consider improving customer satisfaction by going down to its very core – your support staff. How can you ease the load from your staff’s shoulder specifically the repetitive mundane task? This is primarily the reason an interactive customer relations software is available at your…
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Interactive IT Handbook | Excellent Way to Prioritize Customer Needs
Entrepreneurs today should not ignore the most important asset of their organization, namely – customers. Customers should be given the value, care and attention they deserve. But, how can organizations do this when customer support is always clogged by repetitive issues and tasks? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Computer Troubleshooting Bible | Meeting the Customer Demands
Sometimes, customers expect too much and this could get out of hand if you don’t have alternative means of providing support to them. Customer demands when met has everything to do with what they expect you could do. How do you intend to interact with them so you can measure up to their demands? A…
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Handbook For Delivering a Helpdesk Integrated Customer Experience
Simply outsourcing customer support to a call center doesn’t count as providing a helpdesk integrated customer experience. The difference is that a helpdesk integrated customer experience works in combination with other support mechanisms to deliver more complete customer service. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…