Category: Customer Support
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Social CRM | Helps You Develop Stronger Customer Relationships
Have you noticed how people today interact with each other especially with the introduction of a wide array of mobile devices? As an entrepreneur, you must cope with the fast-changing trend and adopt a new system that helps you develop stronger customer relationships – introducing, social CRM. Yonyx enables organizations to create decision tree driven…
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What Does Yonyx Do to Actually Improve the Customer Experience?
In the complex world of customer support and technology jargon, it can be difficult to discern how a specific product or service will impact the customer experience. Let’s take a look at how Yonyx in particular provides a positive influence on the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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Social CRM | Interactive Conversation with Your Customers
Social media like Facebook and Twitter – the leading social media networks, actually – allow their users to post personal updates and make comments or feedback on the pages that they like. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. If you…
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5 Signs You Need Social CRM Help From a Customer Support Analyst
Just because you know you need to implement social CRM into your creative customer support plan, doesn’t mean you know HOW to run an effective social CRM campaign. Be aware of the 5 signs listed below that it’s time to turn your social CRM campaign over to a customer support analyst to reach your desired…
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Here Is How To Keep Improving Your Customer Satisfaction
This article gives you five ways to improve your customer satisfaction. Read along. Be personalized. Your customers don’t want generic responses to their queries especially when they call in with their problems, or when you’re serving them on live chat. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Use an Interactive Decision Tree to Improve the Customer Experience
Improving the customer experience is something your business should strive for in every customer interaction that occurs, and you must not neglect the experience of seeking creative customer support. One way to greatly improve the customer experience that also lowers operational costs is to offer an interactive decision tree to help with troubleshooting issues. Let’s…
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3 Methods That Can Help Turn Unhappy Customers Into Loyal Ones
Do you know that having an unhappy customer or a negative experience with a customer can help improve your business? However, this can only happen if you learn lessons from the unpleasant situations and act in a way that wins unhappy customers back. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Basic Mistakes To Avoid When Providing an Interactive Decision Tree
Your business may already understand the benefits of providing creative customer support through an interactive decision tree, but are you making the same mistakes that many businesses make? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Take a look below at the basic mistakes that…
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Why You Still Need a Helpdesk With Your Interactive Decision Tree
An interactive decision tree automates customer support, allowing customers to resolve many troubleshooting issues on their own. That does not mean, however, that a decision tree eliminates the need for a helpdesk altogether. On the contrary, a decision tree and a helpdesk should go hand in hand to create the optimal customer experience. Yonyx enables…
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Social CRM | Collecting Data and Converting it to Useful Information
Social CRM is the evolved form of customer relationship management. Apart from the fact that you add social media networks into the system, the functionality of CRM remains the same. However, you need to understand that the way it works has already been heightened. Yonyx enables organizations to create decision tree driven interactive guides for…