Category: Customer Support
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Customer Satisfaction Index Is The Precedent In Any Industry
In almost any industry, customer service and customer satisfaction index is the precedent. These industries range from hospitality services to transportation. More often than not the capabilities of each tenant are quantified in online review boards like Yahoo! or Google! Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service…
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What is HTTPS Security? A Feature In Every Yonyx Guide
HTTPS security is one of the overlooked features in every Yonyx guide that is distinguishable in both performance and function. HTTPS security has the capability to protect the computers and devices of any user that accesses a Yonyx guide from malware, viruses, spyware and bugs. What is HTTPS security? How is it different from…
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Where is Yonyx’s HTTPS Security Most Effective?
The many benefits of HTTPS security have been outlined for all, but many may still ask: Where is HTTPS Security used? HTTPS security is a form of virtual technology that is used in many different arenas to protect everything from log-in credentials to personal information. HTTPS security is effective anywhere it is deployed. HTTPS security…
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Agent Productivity and How to Improve It Faster
In every call center, agents exist and without them you are bound to lose some customers. This means, a call center cannot exist without agents. They are the main people involved in customer processes and perhaps ones that might bring back a customer. And depending on how you treat them, it’s when you will succeed.…
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Root Cause Determination With Step-By-Step Call Flows
There are two commonly tackled problems that emerge in customer service: A customer complaint and a root cause. Using step-by-step call flows can help determine which problem an agent is presented with. A customer complaint can consist of a plethora of issues. A root cause is the source of the complaint, determining which is essential…
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Identifying The Source When Troubleshooting With Interactive Customer Service
As mentioned knowing the difference between a root cause and customer complaint is marquee for customers, as well . There is a distinct difference between a customer complaint and root cause. Simple rich content equates to automated customer support. Customer self-service is the basis of every troubleshoot and identifying the source is attainable with interactive customer service…
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Advanced Browser Support – The Quintessential Yonyx Feature
The quintessential feature of Yonyx platforms is advanced browser support. This makes Yonyx’s customer management software compatible with any internet browser or platform. Diversity is key, serving large demographics will cultivate success for any business. This can be attained on the customer support level with advanced browser support. Yonyx IT customer service manuals serve a wide…
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Reducing Average Handle Time With AGI Interactive Guides
Reducing average handle time is a key facet of customer support initiatives and customer relationship management. One would surmise that reducing average handle time may be a hindrance to call center agents seeking a method to be both productive and consistent. This is not the case. In fact, efficiency is the foundation of lowering average handle…
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Exceptional Features of Interactive Customer Service Manuals
Interactive customer service manuals have a wide array of nifty and resourceful features. A Yonyx AGI interactive platform excels above and beyond. With browser support, https security, mobile compatibility and frequent back-ups, these interactive troubleshoot guides have unrivaled efficiency and raise the standard of interactive customer service manuals. Here are some the exceptional features that…
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So What Is Average Handle Time and How Does Yonyx Help?
So what is average handle time? Why is it important? Why does it matter? And most importantly how does Yonyx help? These are some of the questions that travel through the minds of franchises and businesses pitted with these very notions. Average handle time is one of the core elements involving customer support. It is…