Category: Customer Support
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4 Ways to Improve First Call Resolution in your Business
Customer care support centers are important part of any business organization especially when it comes to first call resolution. Their performance is pegged on how well they serve customers who are the backbone of the business. Keeping the first call resolution under control is crucial and these four factors will promote it. Yonyx enables organizations to…
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Don’t Lose 1000s of Customers; Increase Your First Call Resolution
Every business should take an active role in improving the first call resolution for their customer support team considering that a recent survey showed that nearly 71% of your customers expect their problems to be resolved with one call. To help you make quick wins with increasing first call resolution, here are a few ideas;…
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Comprehensive API – A Decision-Tree Driven Guide
A typical decision-tree driven guide can be informative and nurturing. A Yonyx decision-tree driven guide with comprehensive API escalates troubleshooting to historic levels. This is because comprehensive API is featured along with revolutionary technology: decision-nature architecture. Comprehensive API transcends typical CRM and help-desk applications. Now information is presented in organic membrane, efficiently and effectively. Comprehensive…
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Decision-Tree Driven Guides At Work In The Real World
Decision-tree driven guides thrive in many different trades. For example, decision-tree driven guides excel when it comes to installations and repairs in the plumbings and electronics industries. A self-service style step-by-step flow through equipped with both DNA and API technology cultivates a new form of troubleshooting and walkthrough. Here’s how decision-tree driven guides are…
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Customer Satisfaction Index Is The Precedent In Any Industry
In almost any industry, customer service and customer satisfaction index is the precedent. These industries range from hospitality services to transportation. More often than not the capabilities of each tenant are quantified in online review boards like Yahoo! or Google! Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service…
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What is HTTPS Security? A Feature In Every Yonyx Guide
HTTPS security is one of the overlooked features in every Yonyx guide that is distinguishable in both performance and function. HTTPS security has the capability to protect the computers and devices of any user that accesses a Yonyx guide from malware, viruses, spyware and bugs. What is HTTPS security? How is it different from…
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Where is Yonyx’s HTTPS Security Most Effective?
The many benefits of HTTPS security have been outlined for all, but many may still ask: Where is HTTPS Security used? HTTPS security is a form of virtual technology that is used in many different arenas to protect everything from log-in credentials to personal information. HTTPS security is effective anywhere it is deployed. HTTPS security…
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Agent Productivity and How to Improve It Faster
In every call center, agents exist and without them you are bound to lose some customers. This means, a call center cannot exist without agents. They are the main people involved in customer processes and perhaps ones that might bring back a customer. And depending on how you treat them, it’s when you will succeed.…
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Root Cause Determination With Step-By-Step Call Flows
There are two commonly tackled problems that emerge in customer service: A customer complaint and a root cause. Using step-by-step call flows can help determine which problem an agent is presented with. A customer complaint can consist of a plethora of issues. A root cause is the source of the complaint, determining which is essential…
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Identifying The Source When Troubleshooting With Interactive Customer Service
As mentioned knowing the difference between a root cause and customer complaint is marquee for customers, as well . There is a distinct difference between a customer complaint and root cause. Simple rich content equates to automated customer support. Customer self-service is the basis of every troubleshoot and identifying the source is attainable with interactive customer service…