Category: Customer Support
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Don’t Underestimate the Power of Word of Mouth on Your Business
When it comes to publicity, word of mouth is still a powerful factor to be considered. We’ve all heard the adage that a bad customer service experience will result in word of mouth far more than a positive one. Yet the truth is that a good customer experience will indeed generate good word of mouth.…
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3 Killer Strategies For Successful Customer Experience
Many businesses have not got it right when it comes to customer experience. To many customer experience is just but a strategy used to bring in more customers and improve sales. But you can choose to take a different turn and look at customer experience with a microscope. Yonyx enables organizations to create decision tree…
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3 Creative Ways To Surprise Your Customers (They expect it)
Customers are an important asset to a business. As time goes an entrepreneur has to learn to maintain them. Maintaining your customers means keeping them smiling and coming back to you and always ensuring they are happy to transact with you. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Tips for Laying Out an Awesome Customer Self-Support System
Over the past few posts, we’ve looked at customer self-support systems, and how they can reap wonderful benefits for your business. We looked at how a knowledge base is an integral part of a self-support system, but now we want to turn our attention to the actual layout of the system. In the last post,…
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Here are More Hints for an Awesome Self Support Knowledge Base
Through a series of posts, we’ve been looking at the concept of customer self support, and how companies are using it more and more to handle routine customer experience issues, such as troubleshooting. In the last post, we looked at how knowledge bases, or articles that address common support issues, are a big part of…
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Say the Most Important Words To Your Customers- Customer Names
A person’s name is the most important word to anyone. This rule extends even when you’re calling customer names. Related Article: How decision tree driven interactive guides bring smiles to your customer? Calling ones name breaks through the noise and is the best way to reach your customers on your first meetings- very important. When…
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The Best Ways to Get Customers to Promote Your Brand
Many people walk around in branded clothes from sweatshirts, to pro sport baseball caps. When thinking about promoting your company, think about custom coffee mugs or pens, etc. All this is branding your company. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. By looking around…
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Using a Knowledge Base As Part of A Customer Self-Support System
In a previous post, we talked about the rapid rise of customer self-support systems in helping to manage the customer experience. The post provided a general overview of the concept, as well as interesting statistic: that over half of customers will use a self-support system. Clearly, this is a grand opportunity for your business, so…
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Three Ways of Dealing with Disappointed Customers
Disappointment is not something to joke about especially when dealing with things you want them to work out. One can deal with it and still come out stronger. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Dealing with disappointed customers is something that all…
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Going the Extra Mile When Providing Excellent Customer Service
I recently witnessed some truly great customer service, and I thought I’d share the story with you. I was in a fast food restaurant, waiting on an order to be filled. A gentleman came in after me and placed an order, and the employee told him it would be about five minutes before the order…