Category: Customer Support
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Customer Satisfaction and First Call Resolution
Both first-call resolution and customer satisfaction are two key statistics that are the source of commercial initiatives. First-call resolution is quantified in what is known as a FCR Rate. Conversely, customer satisfaction is rated in a score called a CSAT score. For many businesses, both of these facets are extraordinarily important. Lowering first-call resolution rates and…
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So What Is CRM Anyways? – Explanation of Customer Relationship Management
Customer relationship management or “CRM”, is the foundation of virtual call centers and help desk interfaces everywhere. There are a variety of platforms and services that attempt to efficiently address this quintessential imperative. Excellent customer management translates to many other external rewards for commercial enterprises. For this reason, CRM is a high priority and carefully…
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Improving Call Center Agent Consistency With Etiquette
Call center agent consistency is cultivated in the best customer relationships. In order to this, consistent call center agents must always maintain a high level of professionalism. Etiquette is the foundation of procuring interactive customer service. In the midst of the chaos and frustration surrounding call center, agents sometimes slip up. Although, customer management software may be…
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How To Maintain Customer Relationship Management Effectively
There are plenty of sources of ideas and inquiries on how to maintain CRM. For some, a virtual call center is an the premium method. A customer support squad is the least economical way of approaching customer relationship management. However, it is a proven commodity and offers customers the interactive customer service experience of peer…
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The Benefits of a Yonyx AGI Embedded Catalog
A key component of Yonyx AGI Interactive guides is the capability to embed any Yonyx catalog or guide in a lightning fast landing page. There are many positive effects that this feature has on both the cosmetics and performance of any business’ web-site. A Yonyx AGI Interactive guide with an embedded catalog is a glamorous…
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Interactive Troubleshooting Guides With Pop-Ups Will Burst
Many interactive troubleshooting guides do more harm than good. This is because their technology is not compatible with many computers and operating systems. This is mostly due to the style of technology and the cookies that these interactive troubleshooting guides operate off of. Many interactive troubleshooting guides come in the form of a pop-up window…
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Interactive IT User Manual – A Cornucopia Of Features
An Interactive IT user manual has a cornucopia of features at it’s disposal. Ranging from decision-nature architecture to multiple back-ups, to release 4.8 and CDN enabled images, there are so many distinct features of interactive IT user manuals that can enhance interactive software customer service. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for…
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How to develop the best call center scripts easily
Customer experience is all about customer fulfillment. Interactive experiences should be well planned and executed to deliver the results intended. Call centers therefore, need best developed scripts to enhance customer experience. This is how to make the best call center scripts. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How to create a successful first call resolution process
Call centers require efficiency in order to deliver first call resolution in customer experience. To strike a balance between customer needs and resolution processes have to be put in motion. For success to be realized you need to initiate the below changes. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Effective ways to increase call center productivity
Productivity in the call center translates to success to the whole organization. Taking advantage of this fact it has become a norm for many organizations to invest a lot in this department. But end up with minimal results. Here are effective ways to increase call center productivity. Yonyx enables organizations to create decision tree driven interactive…