Category: Customer Support

Business owners tend to ignore the significance of performance reviews especially in customer support. However, this review is essential so you would know which part of customer support you should improve and which you should maintain. When your support staff is given performance reviews, they would know how to improve themselves and thereby their service.…

If experts would argue what’s the most important key to business success, a lot of business owners would agree that it is customer support. The department of customer support in a company is valuable because of two major things: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for…

Social media is an open platform that allows anyone to comment whatever pleases him/her. Therefore a company using social media to serve customers has to expect a lot. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. There are times when you will receive positive comments…

Customer care is an important unit in any organization. It represents the face of an organization when it comes to our customers. It is required that the unit should contain a productive team. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. One thing that organizations…

We’ve all been there – dealing with angry customers in customer support and the traditional saying “customers are always right” sometimes just don’t fit anywhere in the scene. But, are customers really always right? The safest answer would be – yes, even if they’re wrong. Yonyx enables organizations to create multi-media flowcharts that provide customers…

Every business wants to provide excellent customer support. In order to do this, you have to continue improving customer support and not settle for anything less than excellent. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Here are things to consider so you can improve…

Customer support is the core responsibility of businesses that can make or break their reputation and credibility. Nothing makes customers walk out the door faster than providing poor customer support. This department bears a lot of burdens for the company like: keeping customers happy, delivering what is promised, timely response, quick resolution of issues and…