Category: Knowledgebase
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Interactive Customer Management Manual | Aim to Satisfy Customers
If you are a customer instead of the entrepreneur, how many times have you researched about the product or service you plan to buy or avail to know more about it? We bet – it’s many times. What better way to provide the information your customers need than to implement a self-service and interactive customer…
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Interactive Customer Relations Software | Achieving Satisfaction
As an organization, there are many instances when you have to consider improving customer satisfaction by going down to its very core – your support staff. How can you ease the load from your staff’s shoulder specifically the repetitive mundane task? This is primarily the reason an interactive customer relations software is available at your…
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Interactive IT Handbook | Excellent Way to Prioritize Customer Needs
Entrepreneurs today should not ignore the most important asset of their organization, namely – customers. Customers should be given the value, care and attention they deserve. But, how can organizations do this when customer support is always clogged by repetitive issues and tasks? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Computer Installation Guides Significantly Improve Customer Loyalty
If you want to stay ahead of the game, a software company will benefit much from a computer installation guide – which is an alternative means of providing customer support. This significantly increases customer loyalty in folds. The computer installation guide is just one of the options allowing your customers to do their own troubleshooting.…
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Resolving IP Address Conflicting Issues via User Troubleshooting FAQ
Time and again, IP address conflicting issues may be encountered and while they are temporary – you can’t always expect for them to resolve on their own. So, how do you resolve this IP conflicts using the user troubleshooting FAQ? Imagine the following scenario – you sit in front of your computer and without a…
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Decision Trees And How They Make Customer Satisfaction Management Easy
Related Article: How decision tree driven interactive guides bring smiles to your customer? The use of influence diagrams in solving problems has been around for a long time. They can help customer support staff to plan different lines of action aimed at giving customers utmost satisfaction. Yet, just a handful of businesses, especially software companies…
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Interactive Customer Service Booklet to Solve Network Issues
The very purpose of an interactive customer service booklet is to offer troubleshooting guide to customers with relatively simple problems, such as network issues. It is a comprehensive resource tailored to offer customers or end users both the information and support they needed with regards to computer-related issues. How exactly can interactive customer service booklet…
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Getting High Quality Customer Support through Interactive User Guides
How many people are on queue in your customer support lines? Ten is bad enough – having more than that could be disastrous for your company. What should be the best solution when it comes to this? The answer – interactive user guide for customer support. What happens when customers wait in line for the…
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Interactive Computer Troubleshooting Could Get You More Business
If there is one thing that a business cannot do without, it is customer support. Without it, a business cannot cater to the needs of the customers or address issues. However, a company without an alternative means of support would waste precious time and effort. The solution – interactive computer troubleshooting system. How can it…
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Your Complete Guide To Creating Effective Telecom User Guides
The communications infrastructure keeps improving on a daily basis. The industry is always developing new ways to make the lives of the mobile phone users much better- mostly through new accessories, software, apps, etc. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Telecom user guides…