Category: Knowledgebase
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Self Service Information- How to Create Useful FAQ’s for Your Website
All businesses should have an FAQ section as part of their customer self service portal. While it’s so easy to write FAQ’s that look the same as your competition, you stand better customer experience with unique FAQs. This post gives you three ways to enrich your FAQ’s. Yonyx enables organizations to create decision tree driven…
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Be Flexible and Act Wisely to Build Business
One of the major factors in the success of a business is your decision tree and how you deal with the failures, which might occur at times. Sometimes the failures bring intense loses which in turn badly affect the customer experience and leaves a negative impact on the social CRM. Even in worst situation, you…
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Interactive Troubleshooting Guide on the Rise
Customer support has gotten even better as years come. Today, we are about to witness the rise of interactive troubleshooting guide, which will let customers be in control of their own issues and problems. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.…
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Making Knowledge Base Count for Customer Experience
Currently companies are no longer struggling to recruit agents for their customer care service. Most of the customer care units have turned out not to be very effective. A knowledge base for customers is the solution to all your customers’ problems. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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Useful Knowledgebase Your Customers Can Access 24/7
Nobody can please everyone and as a company owner you’re not an exception. There will be occasional complaints from several customers but this does not mean you’re not doing good business. If several customers have similar complaints about your product or service, it is not practical to have them all call customer support. The best…
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Traits Determine the Ultimate Customer Service
If you desire your company to have the best customer experience and service around, then you need to make sure that the people in your customer service department are the best of the best. In order to be the best, they must have certain traits that will propel your company to the forefront of customer…
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First Price Is the Charm: It Keeps Them Coming
Even if it is necessary, no one likes to redo something that should have been perfect the first time, especially not customer support analyst. So what is the best way to write up a great customer service policy the first time and guarantee an amazing customer experience? One way to tackle this is to think…
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Business Concept Foundation That Will Help
The fact that you even want to start a business is a great beginning to a hopefully profitable future, but there is yet more that you need to do in order to really get the ball rolling. Before you begin anything, including social CRM, is focusing on the future customer experience. What exactly is that…
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Using Blogs to Serve Your Customers
The benefits of using a blog on a website are numerous, and varied. A business blog is not only useful for search engines, but also useful for your customers if it answers to customer needs. A good one can also increase sales, improve customer trust, among other benefits. But how should you blog for your…
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Building Effective Customer Loyalty Programs
One of the most rewarding things any business can do is convert their customers into loyal brand lieutenants. Loyal customers will always buy from you, and won’t be easily swayed by the competition. While some businesses run continuous campaigns or offer everyday discounts to keep their customers loyal, loyalty programs can help your organization keep…