Category: Automate Support
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Two Crucial Contact Center Solutions That Solve Productivity
Contact centers are the best place to foster productivity in terms of offering timely solutions in customer care. But attaining it could be an uphill task because you have to depend on call center agent efficiency and consistency. These two factors are not always available therefore you need to explore more on this. There is…
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Automated Support Thrives In Trades
Automated support thrives in service trade industries such as plumbing and electronics. A self-service style step-by-step flow through equipped with both DNA and API technology, makes that annoying repair, a cinch. This form of automated support is the epitome of efficiency. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Top 5 Benefits For Using Call Centre Scripts
A positive customer experience will always be a score for any business. Although some choices are frowned upon that does mean they aren’t the best. Call center scripts offer the best benefits and here are five of them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Top 3 Secrets For Escaping From Call Center Script Hell
What can be more frustrating than having to speak to someone in language both of you understand and yet you still sound like you don’t understand each other. That is can simply the case when you find yourself in script hell. As scary as it sound there are still ways to free you and this…
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Mr. Fixit’s 4 Secrets For Lessening Average Handle Time (AHT)
AHT ( Average Handle Time) is a very important indicator in call centers. It can determine the efficiency by which call center agents are serving customers. Having a long or short Average Handle Time does not translate to successful solution. Its vital to lessen the time but still offer quality, and here is how. Yonyx enables organizations…
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How to Remain Competitive Using only an Installation Manual Software
When a call center company implements an installation manual software, it can reap the following benefits – Reduce the Average Handle Time (AHT) Improves the productivity and consistency of call center agents as well as company processes Enhances First Call Resolution (FCR) Increase CSAT or Customer Satisfaction scores However, apart from these benefits, implementing an…
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Interactive Troubleshooting – The FAQ Manual
The frequently asked question manual is a revolutionary form of interactive troubleshooting. a virtual FAQ manual can be installed in to both call center software interfaces, as well as customer management software. This form of interactive troubleshooting will save customers time and businesses, lots of headaches. Sometimes the most basic questions have the most simplest answers. As…
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Save Your Company by Using a Troubleshooting Manual Software
Is your call center company in trouble because of low customer satisfaction rating? Worry no more with a troubleshooting manual software. This could potentially save your company from exaggeratingly devastation. Since your goal is to improve your customer satisfaction rating, the troubleshooting manual software will help you achieve the following – Reduced Average Handle Time…
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Why a User Manual Software is Important to Reduce Average Handle Time
If you want to lessen the average handle time (AHT) of call center agents in dealing with customers, your company can benefit a lot from user manual software. There is every reason to believe that on-screen guideline can make the task of resolving issues more quickly than when you rely on call scripts previously implemented…
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How to Start Using an Interactive Manual Software to Improve Call Scripts
An interactive manual software is important for call center companies probably because it can improve call scripts that were previously implemented. If you’re a call center agent, you know that the customers don’t want you to sound like a scripted bot. They want to hear you as if you’re naturally conversing with them in person.…