Category: Automate Support
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Importance of Helpdesk Integrated Computer Troubleshooting
When customer support gets congested because of the number of people waiting in line, the best way to ease the number is to use helpdesk integrated computer troubleshooting. It sounds complex but it is actually just automated support. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting…
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How important is an Interactive Software for Customer Management?
Often businessmen think that to have an interactive software for customer management is to lose that personal touch. This is actually not the case when it comes to customer interactions. How important is automating and why it can’t lose a personal touch in customer interaction? Yonyx enables organizations to create decision tree driven interactive guides…
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Benefits of a Helpdesk Integrated Software Installation Guide
When your customers are installing software on their computers or mobile devices, issues may arise that require a troubleshooting guide. Instead of a typical FAQ for customer support, consider the benefits of providing a helpdesk integrated software installation guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Customer Service Is Like A Game. Here Is Your Strategy To Success
Customer service management is a game that- literally- almost every business plays. Truth is customer service management is not easy. Here is your guide. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Basics Customer service management equals focusing on customers, 100%. This understanding is the…
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Why Customers Love Using A Decision Tree Driven Troubleshooting Guide
When customers are facing a troubleshooting issue, a decision tree driven troubleshooting guide is the preferred choice from an array of knowledgebase options. Customers prefer this method because the workflow feels more like a conversation, it’s available around the clock and the multimedia helps explain the process. Yonyx enables organizations to create decision tree driven…
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Creative Customer Support Ideas to Enhance the Customer Experience
Enhancing the customer experience is easy to talk about, but much harder to actually do. Make a commitment to your company this year to pursue effective customer service avenues that have a positive impact on the customer experience. Creative customer support is the most direct way to effect the customer experience. Let’s take a look…
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How to Get Started with Interactive Decision Tree Modeling
The phrase ‘interactive decision tree modeling’ may sound daunting and complex, but it’s the simplest way to provide creative customer support. By automating many troubleshooting issues, a decision tree makes customer self service a reality. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Understand the…
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Questions to Think About Before Initiating a Social CRM Campaign
Like most businesses on the cutting edge of customer trends, you probably understand the importance of social CRM and are implementing a campaign. Before you begin connecting with customers over social media websites, ask yourself the following questions and consider consulting with a customer support analyst about your social CRM goals. Yonyx enables organizations to…
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How Automation Can Either Help or Hurt the Customer Experience
Automating certain aspects of the customer experience can lead to an enhanced experience that results in customer retention and loyalty. However, automation reaches a point when it can actually hurt the customer experience by removing the personal touch from the interaction with your company. Yonyx enables organizations to create decision tree driven interactive guides for…
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Understanding Weak Areas to Improve the Customer Experience
The key to improving the customer experience is to understand where the weak areas are of your customer service initiatives. Below are a few ways you can find ways to enhance the customer experience, but be advised that it is an ongoing process to provide creative customer support. Yonyx enables organizations to create decision tree…