Category: Automate Support
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Handling Customer Experience Issues Over Social Media
You’re probably aware of this, but practically every business has some sort of social media presence, be it on Twitter, Facebook or Google Plus. These pages are a great way for the business to stay in touch with their customer base. On a few occasions, customers will bring issues to the businesses attention via social…
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Closing the Conversation: Very Important to Customer Service
Photo by George Morina In the sales and customer service-oriented world, we hear a lot of talk about “closing conversation,”. It means “closing the sale,” the part in the transaction where we ask the customer to buy our product or service. However, it has another, lesser-known connotation: closing a conversation. This is a very important…
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Using The Reporter’s Questions in Customer Service
Have you heard of the “reporter’s questions?” If you took a journalism course in high school or college, or any kind of writing class for that matter, you probably did. If you didn’t, or need a refresher, here they are: who, what, when, where and how? What you may not know is you can use…
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How to Use Positive Language in Customer Service
You probably have some inkling of this concept, but language, and words, are very powerful things. The way we say a particular phrase to someone can make all the difference in how it is received. Simply changing one word can mean someone becomes angry, or someone becomes happy. In the customer service arena, how can…
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Getting Your Business Started on Social Media Platforms
Social media platforms are rapidly becoming the new standard in businesses handling of the customer experience. Sites such as Facebook, Twitter, Instagram and Google Plus offer many great features that can enhance your customer service. Let’s take a quick look at each. By now, you’re probably familiar with Twitter and Facebook, so we’ll keep it…
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Handling the Customer Experience on Social Media: Twitter
Since the internet began, people ranging from everyday Joes to celebrities, shared their thoughts and feelings through various blogging sites, such as Blogspot, Live Journal and Diary Land. Then came Twitter, and changed the blogging game forever. In the past, blog posts could actually be mini dissertations, but Twitter forces you to say what you…
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Tips For Successful Implementation of a CRM system
Implementation of a strategy in any organization should be taken seriously. It is not a matter of coming up with good ideas but scrutinizing them extensively. The strategy might seem like the solution within a short while, what of the future of the business? Yonyx enables organizations to create decision tree driven interactive guides for…
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Handling Customer Experience Issues Via Social Media: Facebook
The past ten years have seen an explosion in the number of social media platforms, such as Twitter, Google Plus, LinkedIn and the ever ubiquitous Facebook. As these platforms have grown in popularity, businesses have migrated aspects of their customer experience to them. These social media sites allows interaction between customers and businesses in ways…
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Your Customer is Your #1 Priority (Revisited Again)
This phrase tends to favor customers all the time. Truth is, its true since your customers keep your business running. Customers determine the amount of profit and revenue you collect at the end of the year. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It…
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Handling Customer Service Through Email And Support Tickets
In a previous post, we looked at skills needed for handling customer service via the telephone. Now let’s turn our attention to customer service via the internet. Even though the phone is still a very popular customer service tool, online-based mediums such as email and support tickets are gaining in popularity. So what are some…
